Windows 10: Bluetooth Ergonomic Mouse connected, but not working

I stepped away from my computer for a few hours, and when I got back on, my mouse wasn't working. I've spent the last 20 minutes trying to troubleshoot, but all my drivers seem to be up-to-date and the mouse is completely connected with 96% battery. But when I actually try to move it, it does nothing.pls help

:)

 

Mouse wheel on Bluetooth Ergonomic Mouse doesn't work

I recently bought a Microsoft Bluetooth Ergonomic Mouse.

It is fantastic, except that the scroll function doesn't work when using the wheel -- and it turns out that I never realized how much I use the mouse wheel until I bought a mouse with a non-working wheel,

The wheel itself spins incredibly well, but it does not send a scroll signal to the computer, it seems.

I have removed all software on my system that could potentially interfere with the mouse, but it doesn't fix anything.

I have tried another mouse on the exact same computer and the wheel works. When I plug my fancy new bluetooth ergonomic mouse, scrolling stops.

Sometimes I can scroll from the top of a page once, then it stops working completely. I have a feeling that it is a software issue, not a hardware issue.

Have updated to latest drivers, etc

not sure if this is a Surface incompatibility thing or some software that only kicks in when using the Bluetooth Ergonomic, but it is so frustrating!!!

Anybody got ideas?

 

Microsoft Sculpt Ergonomic Keyboard, Mouse and Numeric keypad

I had a set of the above ie Microsoft Sculpt ergonomic keyboard, moue and numeric keypad which all worked fine until I broke the bluetooth receiver.

I bought a universal bluetooth receiver but it didn't work and so I returned it.

I ended up buying a new keyboard on its own with a bluetooth receiver. It didn't come with the numeric keypad or mouse.

I've been trying to connect up my old mouse and numeric keypad to the new bluetooth receiver but with no joy.

I have followed various steps suggested when I have searched for the solution, including uninstalling and reinstalling the drivers etc.

My computer is not finding the mouse.

How can I pair up my old mouse and numeric keypad with the new keyboard and receiver?

Thank you

Modified title from: Mobile Devices / Accessories / Other

 

Bluetooth mouse not working

If you are talking about the W7/10 dual boot? It shouldn't have any issues with the driver being installed for both systems as they run independently. Bluetooth is still just a connection medium like USB, it just happens to be wireless. This means a device connecting via Bluetooth will still need to have W10 drivers to connect and work. My suggestion would be to consider how much time and energy you are putting into getting the mouse working versus buying a new mouse that is W10 compatible.