Windows 10: Bluetooth Hands Free AG option VOICE/TELEPHONY/CALL don't work

Discus and support Bluetooth Hands Free AG option VOICE/TELEPHONY/CALL don't work in Windows 10 Drivers and Hardware to solve the problem; Hi everyone,I have a bluetooth phone, QCY HT05, but windows dont' show voice/call/TELEPHONY option to connect.I tried with SoundSwitch, and this app... Discussion in 'Windows 10 Drivers and Hardware' started by Laís Barreiro Gebara, Jan 10, 2024.

  1. Bluetooth Hands Free AG option VOICE/TELEPHONY/CALL don't work


    Hi everyone,I have a bluetooth phone, QCY HT05, but windows dont' show voice/call/TELEPHONY option to connect.I tried with SoundSwitch, and this app shows that it don't found device when I selected my phone to use Hands Free voice.Please, someone have a miracle solutions? Seems a general problem with microsoft. Thanks

    :)
     
    Laís Barreiro Gebara, Jan 10, 2024
    #1
  2. VendettaQ Win User

    Bluetooth Hands Free AG and Stereo Audio Interaction

    I'm trying to use my bluetooth headphones, Sony WH-1000xm3's, and when paired with my laptop running windows 10, it gives me 2 options for audio: Hands-Free AG and Stereo, as well as 1 option for the microphone: AG Hands-Free. The issue arises when the AG Hands-free option has very poor audio quality compared to stereo or analog connections, which would normally be okay, except I cannot use the stereo audio option unless I disable the AG Hands-Free Service in the control panel, which also disables the microphone I want to use.

    I've tried the following, and some other things that I forget: Re-installing audio drivers, reconnecting the device via bluetooth, and nearly every surface-level option relating to audio inputs and outputs.

    I'm aware similar problems have been posted, but none of them are exactly the same to what I'm describing.

    Any help would be greatly appreciated.

    TLBluetooth Hands Free AG option VOICE/TELEPHONY/CALL don't work :DR When Hands-Free Telephony is enabled, I can use the mic but the stereo audio doesn't work, and when it's disabled, the audio is good but I have no microphone.
     
    VendettaQ, Jan 10, 2024
    #2
  3. Permanent solution low quality audio hands-free telephony

    Over the past couple of years I have had a problem that i haven't been able to find a suitable solution for. I use a Bluetooth headset for everyday use, alongside a dedicated microphone. But when I connect my headset, programs (for example games and other programs utilizing voice chat) automatically switch my headset to hands-free telephony mode. This, however, causes my audio quality to lower to the point I cannot use it anymore. I have seen a lot of people online telling me to go to devices and printers and disable the hands-free telephony service or disable my headsets hands-free device in the sound devices, this does NOT work because it reenables it once my headset reconnects. Is there a solution available to disable all hands-free telephony features permanently. I am willing to do everything and beyond to stop this problem from reoccurring again.
     
    D.L. ten Bosch, Jan 10, 2024
    #3
  4. Tohuw Win User

    Bluetooth Hands Free AG option VOICE/TELEPHONY/CALL don't work

    Can't hear other programs' sound when using Bluetooth headsets with voice chat applications on Windows 10

    This happens on both my Windows 10 systems, a late 2012 iMac and a custom-built PC using an ASRock Z170 motherboard and an Insignia Bluetooth dongle.

    When using either Discord or Mumble and either Apple AirPods or a Bose QuietComfort 35 headset, I cannot hear sound from any other application unless I set the output device to the "Hands-Free Device" instead of the "Stereo Headphones" device.

    The problem with that is the "Hands-Free Device" has only one sound quality option, 8 KHz, which is nowhere near the 44.1 KHz default of the "Stereo Headphones" output device. When I select the "Stereo Headphones" device the sound is great, until I open either of the mentioned voice chat applications, whereupon I can't hear anything until I close that program. Also, my mic does not work unless I re-set the communications device or default device to the hands-free option. If I set the hands-free device as the communications device, everything in the voice chat app works, but no other program has any sound.

    I believe this is because the "Hands-Free" and "Stereo Headphones" devices are two separate Bluetooth services, and the Hands-Free device is activated whenever the voice chat is engaged, and remains that way until the "call" is over. I realize the "Communications" tab in the sound control panel is supposed to fix this sort of thing, but it changes nothing in this scenario.

    Any ideas?

    EDIT: I've read the suggestions in this post, which I just discovered, and none of that works:

    • Removing the Hands-Free Telephony service removes the mic.
    • Changing the "Exclusive Mode" setting on any playback or recording device does not resolve the problem. Sometimes it does temporarily, then it reverts back to the problem described above within 5 minutes or so.
    • Disabling audio enhancements does nothing.
     
    Tohuw, Jan 10, 2024
    #4
Thema:

Bluetooth Hands Free AG option VOICE/TELEPHONY/CALL don't work

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