Windows 10: Bluetooth Headphone Sound Control Issue

When using my bluetooth headphones with my laptop I have an issue with native os sound control. When using the keyboard controls to raise and lower the sound or the sliding the sound toggle on the taskbar my headphones are muted below a numerical value of 5. This issue is not present when bluetooth headphones are not connected (ie. I can have a volume value of 1 and have sound from the inbuilt laptop speakers). This issue was not previously present in an earlier version of windows 10 (around April 2018). As my bluetooth headphones are quite loud I often have them at a level of 6 (out of 100) and have to toggle the sound control in the app I am using. I have updated all drivers and have not been able to resolve the issue. Please note that this issue arose after a windows update.


For reference I have a Lenovo yoga 920, i78550u, 16 GB ram, Windows 10 Home, Version 10.0.17134 Build 17134.


My headphones are AKG Y50BT


Kind regards,
Josiah

:)

 

Bluetooth Headphone Sound Control Issue

When using my bluetooth headphones with my laptop I have an issue with native os sound control. When using the keyboard controls to raise and lower the sound or the sliding the sound toggle on the taskbar my headphones are muted below a numerical value of
5. This issue is not present when bluetooth headphones are not connected (ie. I can have a volume value of 1 and have sound from the inbuilt laptop speakers). This issue was not previously present in an earlier version of windows 10 (around April 2018). As
my bluetooth headphones are quite loud I often have them at a level of 6 (out of 100) and have to toggle the sound control in the app I am using. I have updated all drivers and have not been able to resolve the issue. Please note that this issue arose after
a windows update.

For reference I have a Lenovo yoga 920, i78550u, 16 GB ram, Windows 10 Home, Version 10.0.17134 Build 17134.

My headphones are AKG Y50BT

Kind regards,

Josiah

 

Bluetooth Headphone Sound Control Issue

Hi,



Thank you for writing to Microsoft Community Forums.



Have you tried the headphones in another computer?



An outdated or incompatible driver can cause Bluetooth problems. If you recently upgraded to Windows 10 or installed Windows 10 updates, it's possible that the current driver was designed for a previous version of Windows.



I suggest you to plug the headphone on another computer and provide use the result that you get.



Please try the methods mentioned below, so that we can narrow down to the root cause of this issue.



Method 1: Run Bluetooth troubleshooter.

1. Select the Start button, then select
   Settings > Update & Security >
   Troubleshoot. Under Find and fix other problems, select
   Bluetooth, and then select Run the Troubleshooter and follow the instructions.
   

Method 2: Update drivers.



I suggest you to update the Bluetooth drivers for both the computer and the headphone with the help of this article

Update drivers in Windows 10.



Method 3: Fix sound problems in Windows 10.



You can check the article
Fix sound problems in Windows 10 and check if this help you to resolve the issue.



If you still face the issue, reply to this post with more information.



Hope it helps.

Amit Sunar

Microsoft Community – Moderator

 

Bluetooth Headphones Sound Issue In-Game

I just got my first set of Bluetooth headphones yesterday. The work very well with Windows so far, but when I play Forza they cut out. They'll start working for about a minute of the game then just stop. When I exit the game they then don't work again in Windows until I remove and re-pair the headphones in Bluetooth settings.

In sound properties I tried setting the default for Forza to the headphones but that makes no difference. Tried disabling the microphone portion of the headphones as well. I am also using a Bluetooth Xbox controller. Both are Bluetooth 4.1 as is my adapter. I thought maybe that was too much Bluetooth going on but the same issue happens if the controller is disconnected and I use kb/mouse except when I exit the headset works fine in Windows and I don't have to re-pair. No other devices are connected with BT.