Windows 10: Bluetooth headphones appear as a phone

I had used my Soundcore Life Q20 headphones on my HP computer with no issue for months until recently. When I pair the device it shows as it is a phone not headphones. I have tried forgetting the device and restarting the headphones. If anyone has a solution please share.

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth headphone doesn't appear in devices list

Hi,

My Bluetooth headphones was working without any issues on my windows 10 laptop. Suddenly it would not connect so I removed it from devices to put again but it would not appear in the list !!

It is working perfectly with my iPhone so I know the issue is not in the headphones, and my pc shows other Bluetooth devices in the area so I know that the hardware is working.

I tried the following troubleshoot steps:

1- run the Bluetooth troubleshooter

2-disable Bluetooth device ( from device manager ) and enable again

3-remove Bluetooth driver and restart

4-update all the showing drivers under bluetooth

After all that it still doesn't show in the list

 

Wireless Headphones & Bluetooth

If your computer has Bluetooth it is very easy to setup your headphones. Just turn them on and go into the Bluetooth settings. Then look for your headphone in the list of devices. If they are listed you just need to pair them to the computer.