Windows 10: Bluetooth Headphones aren't acknowledged as an output device

I have Windows 11 installed as the OS on my Samsung Book3 360 laptop. The headphones are Sony WI-C200 Bluetooth in-ear headphones. The device connects to the Bluetooth just fine, and it is shown to be an audio device - it shows up under the "Sound, video and game controllers" category in the device manager - but it will not show up as an output OR input device it has a microphone in the sound device settings. Even when I click "More sound settings", it does not show up under either playback or recording devices. I have tried removing and re-pairing the device multiple times, I have tried res

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Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist

 

Making Bluetooth headphones the audio output device

I finally got my Bluetooth headphones to connect to my PC (Windows 10) but I'm not getting any sound through them. When I try to change my audio output device to them, I don't see them listed. I do see them under Bluetooth devices in Device Manager.

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank