Windows 10: Bluetooth headphones connect but headset portion does not

All,

I have a surface pro 4, fully updated. I also have a pair of Revo bluetooth headphones. They also feature blutetooth calling capabilities (i.e. microphone).

I used to connect these without a problem. Recently something strange has been happening. Now when they connect on the headphones (i.e. stereo audio only) is recognized as an audio device.

Normally Windows recognizes headsets like this as two separate devices - headphones for audio and headsets for calling. I can confirm that device manager sees them both as functioning normally. But, as shown below, the headset portion is showing as disconnected. But there is no way to connect it.





I have uninstalled and deleted the device and re-paired it. Nothing works. Thoughts?

:)

 

Bluetooth headphones connect but headset portion does not

I have a surface pro 4, fully updated. I also have a pair of Revo bluetooth headphones. They also feature blutetooth calling capabilities (i.e. microphone).

I used to connect these without a problem. Recently something strange has been happening. Now when they connect on the headphones (i.e. stereo audio only) is recognized as an audio device.

Normally Windows recognizes headsets like this as two separate devices - headphones for audio and headsets for calling. I can confirm that device manager sees them both as functioning normally with no driver updates available. But,
as shown below, the headset portion is showing as disconnected. But, there is no way to connect it. image

I've tested the headsets on a different device and it works no problem. I've also tried a different set of headsets (that also work flawlessly on a different device) and they exhibit the same symptom.

I have uninstalled and deleted the device and re-paired it. Nothing works. Thoughts?

 

Bluetooth headphones connect but headset portion does not

Hello,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

We appreciate your efforts in trying to troubleshoot the issue. As the issue is still persists, I suggest you to install the latest headsets drivers in a compatibility mode and check if this helps in resolving the issue.

Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on
‘properties’.

c. Click on the ‘compatibility’ tab and check the box
‘Run this program in compatibility mode for’ and select Windows (Previous operating system) operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Also, I suggest you to run hardware and device troubleshooter and check.

Here are the steps:

1. Click on search bar next to Start Menu.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on Next and follow the prompts to run the troubleshooter.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

I have the exact same problem with my Bluebuds X





I have tried to manually add a driver through windows driver update (you can choose a driver device from the list)
but i'm not sure which one is compatible and had no luck getting the headset portion to work... *Sad




Please let me know if you have found a solution!

Thanks!

 

*bump* No word on this yet. I'm not sure why this is behaving like this. It worked fine at one point (well, fine for Windows) but just stopped working.

I've gone through the dance of uninstalling and reinstalling and even so far as as to mess with the bluetooth services. Nothing seems to work. This is very odd and seems like there is a switch somewhere that is preventing windows from recognizing buletooth headsets b/c it happens with both of my headphones.

Any thoughts out there?

 

*tap tap tap* Is this thing on?? I've looked at a few forums and tried a bunch of stuff. Nothing out there?

 

The Revo headset did not work in Feb fast ring update of Windows 10.

It works 100% in the current version 14279 March 04/03/16

Switch the headset switch to Bluetooth recognition ( 3rd position) should switch head set to default sound in Control Panel /Sound and works well in my Realtek sound setup.

The on/off switching initialising did not work on its own, and did not reset Bluetooth recognition
Make sure you click "pair" again in Settings /Bluetooth.
May need a reboot to be sure.

 

Yea, but neither of the bluetooth headsets work. They all fail to initialize the microphone. I don't think it's the headset.

 

I'm really stuck on this problem? Any luck @tsur1?

 

*bump* Just checking to see if anyone has fixed this.

 

After a round of updates, including firmware and drivers, still no luck on this issue. Anyone else still having this problem?

 

I had the problem. I fixed it by unpair, pair again and select first time as default device the headset. Now the problem is that I listen some white noise

 

Still no joy on this issue. Is the universe punishing me?

 

After connecting to your bluetooth, did you right-click on it and select "Set as Default Communication Device"?

 

@Robot Yes, that I tried that. That's how I know there is a problem. I cannot connect the device, thus obviating the ability to choose the device as default. Check earlier in the thread to see the troubleshooting.