Windows 10: Bluetooth headphones connected but still no audio after selecting them as my output device

Hi,I am able to connect my wireless headphones via bluetooth to my PC Win 11 but I don't hear anything. This has happened for all bluetooth headphones I have. I am able to connect and use other Bluetooth devices like wireless keyboards and mouses but its the headphones that are not working when connected via bluetooth. Something is wrong with the Sound settings. I don't know what is the issue. All my drivers are updated. Please help!

:)

 

Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist

 

Making Bluetooth headphones the audio output device

I finally got my Bluetooth headphones to connect to my PC (Windows 10) but I'm not getting any sound through them. When I try to change my audio output device to them, I don't see them listed. I do see them under Bluetooth devices in Device Manager.

 

Bluetooth headphones not recognized as audio output device

Hi,

I have a problem with pairing my Bluetooth headphones with my computer, while they work perfectly on my phone.

My computer detects the headphones, but as if they were any Bluetooth device (like a phone), not an audio device.

So I can't select them as the main audio output, and essentially can't use them on my computer.

In the Bluetooth settings, the headphones come up like a general paired device instead of an audio device.

They are showing up as a general device instead of an audio device in the control panel too.

I have tried updating the drivers and Windows. Everything is updated but my computer is still not recognizing the headphone as an audio device. I have been using these headphones with my computer successfully for over a year. The problem just started this week.

Thank you!