Windows 10: Bluetooth headphones do not output sound when connected.

For the past 1.5 years, my headphones have worked fine, outputting sound from both my Windows 11 laptop and iPhone, which they’re connected to simultaneously. In the past, when I watched a video on my laptop, the sound came through the headphones, and if I switched to my iPhone, the sound switched over too. But today, the headphones stopped playing sound from my laptop. Everything is muted, even though I haven’t changed any settings, and the output is still set to my headphones. It still works on my phone. The headphones only work on my laptop when it is the only device connected.update: the i

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Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist

 

Cannot connect to bluetooth headphones after upgrade to Win10


I upgraded my Lenovo W530 running Win7 Pro 64 bit to Windows 10. After the upgrade I can no longer connect to my bluetooth headphones which worked before the upgrade. The bluetooth radio is on. When I click Connect in the Action Center it shows that the headphones are connected but they are not. The headphones (actually my hearing aids) play a notification sound when a bluetooth connection is made and I never hear that sound. If I play music the sound goes to the speaker, not my headphones. I have removed the headphones and repaired them. I have checked that all of the bluetooth device drivers are up to date in Device Manager. I would really appreciate any suggestions to solve this problem. Thanks.

 

Bluetooth headphone keep appearing and disappearing in the sound output

Good day!

I have problem with the Bluetooth of my laptop. Whenever I try to connect a Bluetooth headphone or speaker to my laptop, the headphone sound output keeps on appearing and disappearing. How to fix this issue?