Windows 10: Bluetooth headphones have very poor audio quality after having been automatically...

I was using them earlier and they had great audio, but after connecting a bluetooth speaker, testing it, and then reconnecting the headphones, the audio quality is much worse. When I go into "Sounds" in settings, and to the output options and select the headphones, the only format option is "1 channels, 16 bit, 16000 Hz Tape Recorder Quality," but I had much better sound quality before. Is there a way to have Windows reclassify this device as headphones again instead of a headset so I can have higher quality sound?

:)

 

Poor audio quality from Bluetooth headphones

Hello Caleb,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made on the PC?
   
3. What is the make and model of the PC?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Run the troubleshooter for Bluetooth.

1. Go to Settings > Updates & Security > Troubleshoot.
   
2. Under Find and fix other problems click on
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Try updating the Bluetooth drivers. Refer the article to

update drivers in Windows 10.



Also, you can refer the article by Bose on
poor sound quality from a Bluetooth device and

optimizing audio.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Poor Bluetooth Audio Quality

I have had poor bluetooth audio quality ever since I did some updates through the HP Support Assistant.

Some of those updates mentioned bluetooth drivers and I don't know if I messed something up by installing them. I've tried troubleshooting, but it comes back with nothing. I got into the Device Manager and checked for updates, and it said there weren't any.

It's not due to haveing the Headset/Hands-Free audio option selected either, unfortunately that would be too easy. And it's not the headphones themselves either, they work fine on my other devices.

 

Bluetooth headphones with integrated mic - Either selected as stereo headphones with good quality or headset with poor quality

Hi

Win10 64 bit

I have a pair of JVC SBT5 bluetooth headphones which have an integrated mic for mobile handsfree. I have a generic bluetooth 4.0 dongle connected and wish to use the headphones for gaming with push to talk.

The issue is that the headphones show up twice on the sound menu - once as SBT5 Stereo which plays back at high quality of 44.1kHz (where the microphone does not work and is not discoverable) and once as SBT5 Hands-Free which plays back at poor telephone
quality of 8kHz but the microphone works, however I don't want to be gaming with horrible fuzzy quality. Presumably this is setup with the assumption that this is for office use and the maximum that users would reasonably expect.

I have just reinstalled Win 10 and updated to most recent after system corruption. I have also installed latest BIOS and audio drivers for MB.

I have tried updating bluetooth drivers but most recent was already installed.

I want to use the headphones with high quality and mic enabled. Surely there must be a way in 2017 to have both. Any suggestions?

Thanks