Windows 10: bluetooth headset conected but not recognized as audio device?

I've found a new problem after my laptop is crashed, everytime I've trying to connect to my headset, the status said connected but as other device, there's no indication of it being connected as audio device with status said connected music, voice, as a result of that the sound still playing on my speaker and my bluetooth headset is automatically turned off since it doesn't recognize as being connected to my laptop, any solution?

:)

 

How to get a paired, connected Bluetooth headset to be recognized as an audio device?

This happens on an Asus ROG G551JW computer. I got a Samsung Level U headset. I can get it paired via Bluetooth, but it's not recognized as a sound device: it doesn't appear in sound device lists, I can't control its volume nor make the system output the sound via the headset.

Relevant System Information:

• Windows 10 Pro 64 bit
  
• Intel Bluetooth Driver version 19: Intel(R) Wireless Bluetooth(R) driver version 19.x.x.x
  
• Notification center -> Connect displays Samsung Level U as Paired, but when attempting to Connect to it, it displays "Couldn't Connect".
  
  
  
  
  
  
  
  
• Power-cycling the headset changes its state to (presumably) connected, and the "Disconnect" button appears. But still: there are no audio devices available.
  
  
  
  
  
• The device doesn't appear as an audio device:
  
  
  
  
  

 

Headset mike not recognized - can't open Audio Manager

You could try going into settings and running the 'Troubleshooter'. Although this might not work as I think it may be a software/driver issue.




Ah okay. I have had a look at the manufacture Nubwo, and there doesn't seem to be any official drivers or software listed.

Thus I would suggest we try and uninstall everything related to the headset, and then let everything install automatically, as it had done on the other desktop (assuming everything was automatically configured, and it just worked).

1.) See if you can first remove the Realtek Audio Manager 1.0.0.222 software by uninstalling it.

• Settings > Apps > Click on the app and select 'Uninstall.'

2.) After that right click on Start menu (*Start) and select 'Device Manager'

• Under the 'View' tab, select 'Show hidden devices'
• Then click on the arrow before 'Sound, video and game controllers' as well as 'Audio inputs and outputs' (this should drop down to reveal a list of audio drivers and headsets)
• I can help you with which driver (in relation to your headset) to uninstall, if you post back with a screenshot.

Optional.) Or if you are comfortable with knowing which driver to uninstall, then do so

• Right click on the driver name > Uninstall (Check 'delete software for this device'). Perform a restart and plug the headset back in.

 

How to get a paired, connected Bluetooth headset to be recognized as an audio device?

TL;DR

Make sure your Intel Wireless Bluetooth driver is at least of version 20.90, and enable all Bluetooth services for your headset device.

Enable the needed Bluetooth Services on the Device

The device doesn't appear as an audio device in spite of being connected, because its audio-related services are not enabled. Navigate in Explorer to Control Panel\Hardware and Sound\Devices and Printers, right-click on the headset device, and select "Properties":





In the device properties, the Bluetooth services related to audio are likely to be unchecked:





Check all the services, and click "OK".





There are two possible outcomes now:

1. The services will be enabled and the device will be recognized as a sound device.
   
2. "The Supplied User Buffer is Invalid" error dialog box will appear, once per each device.
   

Fixing the Supplied User Buffer is Invalid error: Bluetooth Radio (host) Driver Update

If you get the error, the typical cause is an outdated Bluetooth radio hardware driver. As of 12/2018, the Intel driver version 19 is seemingly too old to reliably operate with the newest Windows Bluetooth stack.

The newest drivers for Intel(R) Wireless Bluetooth(R) must be downloaded and installed from [Intel's site]. I chose the newest driver at this time: version 20.90.





After installing the driver, power cycle the headset, ensure that it shows connected in the notification center's "Connect" pane, and re-enable the services as described above. After clicking "OK" to re-enable the services, the headset will become available for use as an audio output.