Windows 10: Bluetooth headset connected but not using audio

My bluetooth device s60 connects with my laptop and doesnt output the audio. I have tried a lot of things but nothing has worked.Ive removed and reconnected the bluetooth device, ive gone to instruction manual, etc. It works perfectly on my phone so i have no clue-thank you

:)

 

Windows 10 cant see Bluetooth headset in Realtek aduio device list . Headset connects to Bluetooth can hear the "bleeps" no sound.

I have an Acer Aspire E1-571 running Windows 10.

I have BlueSolie Bluetooth dongle (5.4.277.0)

Realtek audio card (1.0.98.50629)

KSARCADE Bluetooth headset.

The problem is that the headset connects to Bluetooth I hear the "bleeps" and the 'properties' show a good to strong signal bar but the device dose not show up the Realtek audio card device list, ergo the audio card cannot establish a channel to the Bluetooth
headset , so no sound.

Steps taken.

1) Created a restore point.

2)Downloaded the Realtek W10 Bluetooth driver.

3)Enabled and started the Bluetooth services (BthHSSrv Hands free, bthserv Support service)

4)Uninstalled and reinstalled the Hi def audio drivers.

5)Using the Action centre 'connect' has no effect. The action centre dose not show 'Bluetooth'

6) Contacted MS support could not fix it.

Any practical suggestions gratefully received.

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - Fix Bluetooth problems in Windows - Microsoft Support

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

WIndows 10 cannot connect to a bluetooth headset.

Hello Mike,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your headset and Bluetooth dongle?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

Looking forward to your response.

Regards.