Windows 10: Bluetooth headset has no sound when connected to Windows 10 latptop

Hello,

I have an Arctis 9x headset that I'm connecting to a Windows 10 laptop Asus G75VW. It was working fine until about a week ago. I don't know what changed, but now I get no sound. When looking at the sound control panel, I can see it's receiving sound. Nothing comes through the headset though. So far I have done the following -


- Volume is up on headset and PC. Nothing is muted.

- Deleted Bluetooth Module from Device Manager, ran Windows Update, restarted PC, Bluetooth Module reinstalled

- Started the Bluetooth User Support Service

- Turned off and on Bluetooth

- Removed and added the headset many times

- Booted into Safe Mode then back to normal mode

- Reinstalled Bluetooth drivers I downloaded from Asus


The headset connects and plays fine on another PC so I feel like it's something with my laptop. Does anyone have any ideas? Thanks in advance!

:)

 

WIndows 10 cannot connect to a bluetooth headset.

Hello Mike,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your headset and Bluetooth dongle?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

Looking forward to your response.

Regards.

 

Getting sound with bluetooth headset

HI, I have bluetooth Samsung Gear Circle headset and a SoundBlaster Jam bluetooth headset. Both pair fine, both connect fine. No sound. They do not show up in "Select Device Playback". (Speakers and USB headphones show up in that list). I know that
they both worked at one time or another, but not this time. Am I missing a step?

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue