Windows 10: Bluetooth headset is connected and paired but shows as disconnected in Sound setting

Discus and support Bluetooth headset is connected and paired but shows as disconnected in Sound setting in Windows 10 Drivers and Hardware to solve the problem; Hi, i have HP x360 spectre laptop using Intel AC8260 for Bluetooth communication and Windows 10 64-bit. I've recently bought a pair of Jabra Elite... Discussion in 'Windows 10 Drivers and Hardware' started by stnnt, Feb 12, 2019.

  1. stnnt Win User

    Bluetooth headset is connected and paired but shows as disconnected in Sound setting


    Hi,



    i have HP x360 spectre laptop using Intel AC8260 for Bluetooth communication and Windows 10 64-bit.

    I've recently bought a pair of Jabra Elite 65t has Bluetooth headphones.



    They work without any problem with by mobile devices.

    I managed to pair them on this laptop but when i go to the Playback and Recording tab of the Sound settings they show up as disconnected and i haven't managed to use them.

    Bluetooth headset is connected and paired but shows as disconnected in Sound setting 25c8f750-69fd-4a80-86aa-9ee3001d512a?upload=true.png


    • Clicking on the connect button doesn't do anything
    • It's not possible to select it as "Default" since it's grayed out
    • Disable some of the Bluetooth services
    • Unpair and repair the headset
    • Update Bluetooth driver to the latest 20.90.1 from Intel
    • Uninstall and reinstall the Bluetooth driver
    • Bought an Asus Bluetooth USB dongle with Broadcom chip, same story.


    I've already contact Intel, Jabra and HP but didn't receive any useful answer.

    Can you please help? You are my last hope!




    :)
     
    stnnt, Feb 12, 2019
    #1
  2. Linney Win User
    Linney, Feb 12, 2019
    #2
  3. aikimich Win User
    Getting sound with bluetooth headset

    HI, I have bluetooth Samsung Gear Circle headset and a SoundBlaster Jam bluetooth headset. Both pair fine, both connect fine. No sound. They do not show up in "Select Device Playback". (Speakers and USB headphones show up in that list). I know that
    they both worked at one time or another, but not this time. Am I missing a step?
     
    aikimich, Feb 12, 2019
    #3
  4. mrudr5 Win User

    Bluetooth headset is connected and paired but shows as disconnected in Sound setting

    Bluetooth headset paired, but can't connect

    I am also facing the same issue. Windows 10 has brought nothing but all sorts of problem and issues along with it.. mine crashes now and then and i am presented a beautiful blue screen of death all of sudden losing all of my work. This is really annoying
    and unfortunately there is no support or fixes..

    Coming to your issue, every time i try to connect my Bluetooth headset i have to go through all the sufferings you are facing.

    Suggest removing the device and pair again. It always work for the first time and next time again you have to remove the device and pair again.

    Steps

    1. Go to Bluetooth Settings

    2. Under Manager Bluetooth Devices > you should see your paired headset

    3. When you click that you should see > Remove Device option

    4. Click on remove device

    5. Pair your headset again and it should work

    Next once you disconnected your headset, you may need to follow all the steps again at least i have to do all that every time i try to connect my headset.
     
    mrudr5, Feb 12, 2019
    #4
Thema:

Bluetooth headset is connected and paired but shows as disconnected in Sound setting

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