Windows 10: Bluetooth headsets pair but can't connect

I am having problems pairing ANY bluetooth headphones or headsets to my Windows 10 PC.


When I try to pair any headphones it finds them and seems to sucessfully pair, but they do not connect. When I click connect I get the error :


"That didn't work. Make sure you Bluetooth device is discoverable, then try again."


I get this same issue for :


Bose Quiet Comfort 35 II headphones

LHB15 Headphones

MPOW M5 Headset






I also get the same issue for 2 different bluetooth controllers.

One is the onboard Bluetooth controller built into my Asus Rampage V Extreme motherboard and the other is a MPOW Bluetooth 4.0 USB dongle.

when I use the USB dongle I disable my onboard bluetooth device in the BIOS to avoid any conflicts


I have tried upading to the latest drivers for both bluetooth conrollers and also tried older drivers as a test with no luck.


I have tried disabling/enabling and removing/re-adding the bluetooth controllers in device manager. Also removing the headphone devices and re-adding them multime times obviously.


I have also tried restarting the Bluetooth Support Service and setting it to Automatic.


Devices shown are :





The only sound devices shown are the ones below The headphones one listed are my Oculus VR headset wired device so ignore that :





I am running Windows 10 release 2004 Version 10.0.19041.572 with all the latest updates.


So based on the fact that multiple headsets, multiple Bluetooth controllers with different drivers are showing the same problem, it is clear that something isn't right within Windows 10.


Is there a way to completely wipe the bluetooth cache and bluetooth related drivers?


Is there anything else that can be done to debug this?


Please don't suggest the basic troubleshooting links that usually get posted in these forums as these simple things have all been checked.

Also please don't suggest re-install as that isn't an option either.


Thanks,

Richard.

:)

 

Bluetooth headset paired, but can't connect

I am also facing the same issue. Windows 10 has brought nothing but all sorts of problem and issues along with it.. mine crashes now and then and i am presented a beautiful blue screen of death all of sudden losing all of my work. This is really annoying
and unfortunately there is no support or fixes..

Coming to your issue, every time i try to connect my Bluetooth headset i have to go through all the sufferings you are facing.

Suggest removing the device and pair again. It always work for the first time and next time again you have to remove the device and pair again.

Steps

1. Go to Bluetooth Settings

2. Under Manager Bluetooth Devices > you should see your paired headset

3. When you click that you should see > Remove Device option

4. Click on remove device

5. Pair your headset again and it should work

Next once you disconnected your headset, you may need to follow all the steps again at least i have to do all that every time i try to connect my headset.

 

Bluetooth audio headset not recognized by Windows - won't pair/connect

Hi,

I've run into a problem recently with pairing my wireless Bose Soundsport headphones to my PC. Up until recently, the headphones paired and worked fine with my PC and iPhone simultaneously. I have 2 pairs of these exact headphones, and neither of them connect to this PC. However, they still connect to any other device.

The problem I am experiencing has persisted ever since I installed a graphics driver update via the GeForce Experience application (version 397.64, released on 05/09/2018). I updated this driver as a result of a few Memory_Management BSOD's and crashes while playing Fortnite.

Before anyone says, "Have you tried a troubleshooter / reinstall bluetooth drivers / make device discoverable / etc..." , please know that I've gone through the basic steps to solve problems like these. The only thing I haven't done is revert to a previous graphics driver - as I'd rather not do that. From a few hours of research, I haven't seen a problem similar to this.

What I Am Experiencing:
- I've paired and un-paired this device many times in the past. So I know the procedure.
- When I set the headphones to "Ready to Pair", the device name is expected to appear in the device list after clicking "Add Bluetooth or other device" in Windows Bluetooth settings.
- Instead, I only see an audio device called "Headphone" that, when clicked, will just say "Connecting..." indefinitely (see attached image).

In the past, the "Add Bluetooth or other device" would display the name of the device (Bose Soundsport), whereas now it only displays "Headphone". Why can my PC only see the headphones?

 

Bluetooth headset paired, but can't connect

This is exactly the only way I was able to reconnect my bluetooth devices so far. I had to remove it every single time I want to re-establish connection. I'm surprised that this problem has not been resolved and that it has not caused major upset so far...