Windows 10: Bluetooth Hidden in Device Manager

Hello all,


About a few months ago, my Bluetooth stopped functioning on my computer. After a bit of digging today, I found out that my computer does not detect Bluetooth capabilities anymore, but it does indeed have them. When trying to troubleshoot, it says "This device does not have Bluetooth capabilities. Please use a Bluetooth adapter" or something of the sort.


Well, after clicking show hidden devices in Device Manager, Bluetooth is available. All my Bluetooth devices are greyed out, however, and I cannot update any of them. Any help would be appreciated, as this severely cripples my PC.


Thank you :

:)

 

Device Manager Un-Hiding Hidden Devices

When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed

 

Bluetooth is hidden in device manager?

Had you seen it in Device Manager before so you know where it's listed there?

Hidden devices are revealed on the View tab in Device Manager.

If not try Scan for Hardware Changes on Action Tab.

Go to the Support Downloads webpage for your PC or bluetooth device make/model to instal the latest driver.

Check that there isn't an Fkey or other switch for your model PC Bluetooth.

Feel free to ask back any questions and let us know how it goes.

 

Bluetooth Driver Disappears from Device Manager and Settings/Devices

Hi,



Thank you for posting the query on Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Drive. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

You may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

• Press Windows key + X.
• Click on Device Manager.
• Click on View.
• Click on Show Hidden Devices.
• Search for the Bluetooth device.
• Right click on the Bluetooth device and click
  uninstall.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist