Windows 10: Bluetooth icon dissapeared

I had my PC working properly and running version 1803- Windows 64 bits. on 10/10 I had the cumulative update (KB4462919) installed and currently running OS Build 17134.345.

I have Bluetooth Mouse & Keyboard combo (MX5000/MX1000) from Logitech which is running properly but the Bluetooth Icon vanished and there is no Bluetooth capabilities according the Device Manager and the Bluetooth Troubleshooter which I ran with no solution offered as it thinks that there is no Bluetooth transmitter plugged in the PC. I checked with two different mini receivers at all the many USB ports that I have in my PC with exactly same negative results. I asked for support from Logitech who after few very basic questions (really very basic ones) said to talk to MS about he issue. Here I am trying to see what is going on. It is clear that Windows seems not to see the BT mini receiver and it is not detected even though I plug it in and out. However the Keyboard and mouse do work. I have tried to update the Logitech Setpoint to the last version in Logitech page (6.69.114) which says it has the driver 5.69.114.

At this stage I am lost and do not know what to do or to look at given all troubleshooters (Bluetooth and Hardware) offer no solution. I will appreciate if anybody has a clue about where to look at or what to do next.

Thank you very much.

Daniel

:)

 

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Bluetooth button dissapeared on Windows 10

Hi,

To better understand the query, please answer the following questions:

• What is the make and model of the computer?
• Have you made any changes to your computer prior to this issue?

I suggest you to follow the below methods and check if it helps.

Method 1: The error message might result due to service associated with Bluetooth Support Service does not start. Follow the below steps to start the service:

• Press Windows key + R and type services.msc, hit Enter.
• In the Services Window, look for Bluetooth Support Service.
• Right click on the Bluetooth Support Service and go to
  Properties.
• Under the tab ‘Startup Type’ select as ‘Automatic’.
• Under the option ‘Service Status’ click on ‘Start’.
• Click on ‘Apply’ and ‘Ok’.
• Restart the computer and check if it works.

Method 2: I suggest you to update the Bluetooth drivers and check if it helps.

To update Bluetooth drivers please follow the steps below:

• Press Windows key + X and click on Device Manager.
• Expand Bluetooth.
• Right click on the Bluetooth drivers and select Update Driver Software.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Bluetooth in windows 10

My computer specs are as listed in the profile. I think all of you guys are correct. I don't have built-in Bluetooth in mobo.

I contacted skull candy headphones and thy have told me if I do not have built-in Bluetooth, I would need a dongle which supports at least a2dp. I do not know what the heck that means. I have a feeling I would need more than a cheap dongle.

Anyone suggest some a2dp adapters. I searched but don't know what a2dp is so couldn't make a decision