Windows 10: bluetooth is unable to connect

Hey I have invested in a PC and when trying to add devices VIA Bluetooth it says it is unable to connect. I have tried looking for Bluetooth in the device manager and it is not listed there either I am completely lost and don't know what to do

:)

 

Sony Bluetooth Headset unable to connect to Stereo

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

• Are you aware of any changes made to the PC prior to this issue?
  

This issue can occur if some of the Bluetooth settings are not working as expected.

A: Suggest you to run the Bluetooth troubleshooter and also follow the steps from this article ‘Fix
Bluetooth problems in Windows 10’ and check if that helps.

B: Refer to the steps from this article to
connect a Bluetooth device to the PC.

C: You can also ensure that the Bluetooth service is running.

1. Press Windows + R key and type "services.msc".
   
2. Locate the Bluetooth service and right click on it.
   
3. Click on Properties and check the start option has been enabled.
   

D: Ensure that the Bluetooth device is set as default.

1. Open Control Panel and click on Sound.
   
2. Click on Playback tab.
   
3. Right-click on Bluetooth Headset and select Set as default device.
   
4. Click on Apply and then Ok.
   

Article for Reference.

‘Bluetooth connection and troubleshooting for audio products’

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Bluetooth Unable to Connect After Shutdown

I'm having this strange connection issue with my Bluetooth headphones, where if I don't turn them off before I turn off my PC, they won't reconnect to my computer. However, if I go to My Bluetooth Devices and remove the device, I am able to pair them again
after I restart my PC.

This is quite inconvenient, as I occasionally forget to turn my headphones before my PC, and am therefore unable to use them without restarting my computer and pairing them once more.

Steps to recreate:

• Pair a Bluetooth device.
• Turn off your system without first disconnecting the device.
• The device will be unable to reconnect without first removing the device and re-pairing.

Temporary fix:

• Remove the device under My Bluetooth Devices.
• Restart your PC.
• Pair the device again.

Edit: I figured I should mention, I use a pair of Bluedio Turbine headphones.

 

Bluetooth Device not connecting.

• I performed a reset through cloud download of my HP Pavilion 15-dk0050tx Windows 10 Laptop from windows' settings app.
  
• After the reset, I observed that my laptop is unable to connect to my mobile through Bluetooth.
  
• So I tried a few things from "answers.microsoft.com".
  
• What I tried are:
  

1. Updated my windows to the latest version.
   
2. Updated all windows apps from Microsoft Store.
   
3. Updated my all drivers from HP Support Assistant.
   
4. Performed troubleshoot of Bluetooth from Windows' settings.
   
5. Tried to update drivers from the device manager.
   
6. Removed my device from Bluetooth devices & tried to connect.
   
7. Uninstalled my device from the device manager & restarted my laptop.
   
8. Tried to connect my device again but failed.
   
9. To ensure which device(laptop or mobile) has a Bluetooth connectivity issue, I used another mobile but it was also unable to connect.
   

please suggest to me what should I do now