Windows 10: Bluetooth keyboard connection issue

I have a Bluetooth keyboard DELL KB7120W that is not connecting consistently it is paired. Sometimes it will connect within a minute and sometimes it takes 5 minutes, Sometimes it won't connect at all 15 minutes and have to remove the device and re-pair it. When it is connected it has a slight latency. The mouse that came with it has no problem at all staying connected.

I have tried updating the driver through Windows automatic driver update; it says I have the most current driver. I went the DELL support site and they said the same thing. I have W10H Ver 2004. I was wondering if there is an issue with this Bluetooth keyboard and W10H Ver 2004.

Any help with this would be appreciated.

:)

 

Connecting Microsoft Bluetooth Designer Keyboard

Hi,



Thank you for writing to Microsoft community forums.



You can Connect a Bluetooth device in Windows where the connectivity between your Microsoft Bluetooth device and your computer depends on your Bluetooth transceiver or in-built Bluetooth:
Connecting a Microsoft Bluetooth® device.



As you mentioned that you are not able connect your Bluetooth keyboard to your computer, I would suggest you to follow the steps mentioned in the articles:
Fix Bluetooth problems in Windows 10 and Troubleshooting
wireless and Bluetooth keyboard issues.



Regards,

 

can't connect bluetooth device.(mouse and keyboard)

Hello,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your mouse and keyboard?
• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the suggested workarounds in this article
to resolve Bluetooth issues in Windows 10.

We look forward to your response.

Regards.

 

Bluetooth driver goes missing when using with Surface wireless keyboard and mouse

Hi Lawrence,

This issue may have occurred due to connection issue between your computer and with the mouse and keyboard, or a software conflict. Since the driver is updated, we suggest that you check these articles for further troubleshooting steps:

• I have connection/detection issues with my Bluetooth® device.
• Resolve Bluetooth mouse or keyboard failure to function.

Meanwhile, can you also tell us the current driver that you have?

Get back to us so we can assist you further.