Windows 10: Bluetooth Microsoft mouse

Bluetooth Microsoft mouse not working on new HP laptop, Windows 10 after suggested bluetooth update in HP Assistant? Looks fine in Device setting. Thanks

:)

 

Microsoft bluetooth mouse 3600 suddenly undetected


I'm using a Microsoft mouse 3600 on Windows 10, all worked fine until suddenly the mouse stopped working, it disappeared from the Bluetooth detection and can't be found anymore. I need to say Windows performed an update yesterday but it still worked fine after the update. I've tried replacing batteries, updating Bluetooth driver, went one step before the updates and nothing. I obviously tried troubleshooting about anything.The mouse does work on other laptops.

Any ideas? thanks

 

Microsoft Bluetooth Mouse 3600 isn't working.

Hi Bartosz,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing Bluetooth mouse on Windows 10, we will help you with this issue.

Do let us know if you have tried the below:

• Have you turned on the mouse while connecting via Bluetooth?
• Were you able to connect any other devices via Bluetooth to your laptop?
• What is the complete error message of this issue?

Step 1: I suggest you to download the driver for the mouse from the below link, try to install and check if it helps.

Software download for Mouse 3600

Choose the appropriate operating system and try to install the software.

Step 2: I suggest you to refer to the below post replied by
Rajith R on August 29, 2015 and check if it helps.

My Bluetooth device is enabled and
shows as “Paired”, but isn’t working

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.