Windows 10: Bluetooth mouse and keyboard no longer work with windows 11 update

Discus and support Bluetooth mouse and keyboard no longer work with windows 11 update in Windows 10 Software and Apps to solve the problem; Hello,I recently updated my surface pro to windows 11. I noticed that it no longer recognizes a mouse and keyboard that was previously connected to it.... Discussion in 'Windows 10 Software and Apps' started by Brian Lee jester7, Feb 26, 2022.

  1. BRIAN LEE JESTER7
    Brian Lee jester7 Win User

    Bluetooth mouse and keyboard no longer work with windows 11 update


    Hello,I recently updated my surface pro to windows 11. I noticed that it no longer recognizes a mouse and keyboard that was previously connected to it. Either not finding it or continually saying "trying to connect." Thankfully my desktop was not able to update to windows 11 and remains on windows 10 where it communicates happily with both the mouse and keyboard. According to the drivers they are all up to date and it was connecting previously to this same device, the only change has been the "upgrade" to windows 11.Any thoughts on where to look? Or should I just plan on rolling back to window

    :)
     
    Brian Lee jester7, Feb 26, 2022
    #1
  2. TONY929292
    tony929292 Win User

    bluetooth keyboard and mouse

    i have the mirosoft bluetooth keyboard / mouse and i cant use it untill windows boots up meaning i have to plug up a corded keyboard to get to the bios durins stratup or post

    does anyone know about this is there a fix tried searching myself no luck
     
    tony929292, Feb 26, 2022
    #2
  3. MICHAEL GALL
    Michael Gall Win User
    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Feb 26, 2022
    #3
  4. JOHN FER
    John Fer Win User

    Bluetooth mouse and keyboard no longer work with windows 11 update

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Feb 26, 2022
    #4
Thema:

Bluetooth mouse and keyboard no longer work with windows 11 update

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