Windows 10: Bluetooth mouse inop since update 14328

I re-downloaded Microsoft software for my Sculpt Bluetooth Mouse still cannot get the PC to see the mouse. It doesn't show in Hardware Manager or anywhere else. If I try to download again it says its already in download folder but that doesn't allow computer to see mouse....any help is greatly appreciated

:)

 

after latest win 10 update keyboard and mouse on Dell laptop inop and Dell backup and restore gone touchscreen still work

need help with inop laptop keyboard and mouse after new win 10 update also lost Dell Backup & Recovery App

 

Windows 10 Udgrade warning

When I started as an Insider I followed a lot of your instruction and I have since directed other to your posts.

Again I am glad that you are back active,

I in this last update to 14328 I for got that I had a CF to PCMCIA adapter inserted in my laptop.

In previous updates to Preview builds this was a problem. This update to 14328 was not disturbed by it.

Could this be an update to the install program?

 

Can you double click and run the program in the download folder?

 

Yes that's where I ran it from...it installed just nothing after that

 

In device manager, do you have an entry for Bluetooth?

I'd lean in that direction next, if no BT device (Your receiver) detected, then it isn't going to function.

 

does not show in device manager....only the laptop touch pad

 

I'd head in that direction then, whatever is being used as the BT hub, or receiver, is not installed.

Once you get the BT device working in win 10, then the mouse should be able to pair with it and function.

Checking though, seems a few people are having the same issue:
http://answers.microsoft.com/en-us/w...a-175cd426a655