Windows 10: Bluetooth Mouse non-response since updating to Windows 11, v24h2

So I've dug around a bit and cannot figure out what is wrong, except that my wireless mouse hasn't been working since updating about 2 weeks to V24h2.Left click, right click, scrolling wheel and movement is non-responsive. The blue light goes on when I connect the mouse, and Windows detects it, but it's non-responsive.Mouse Details:Brand: GENIUSModel: NX-7005Still very new device, but I'm also considering a faulty unit as another possible problem.Any advice?Thanks in Advance, CKD. Happy NY.

:)

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.

 

Issue with connecting bluetooth mouse after most recent update

Hello,

There are a few reasons why this issue happened. It may occur because of some hardware incompatibility or just a pairing problem. To better assist you, we would like you to answer the following questions:

• Which update have you installed on your device?
• Have you tried connecting the Bluetooth mouse to other devices? If so, does the issue persists?
  

In the meantime, we suggest that you visit this support website:
Fix Bluetooth problems in Windows 10: FAQ. This article contains troubleshooting steps that you can perform to help you resolve your query.

Looking forward to your response.

 

Bluetooth mouse still freezes

• Try installing fresh new batteries.

I did try that, no difference.

• Try to unplug the Bluetooth adapter of your mouse and plug it back in.

You mean on the computer? It's built in.

• Try connecting the Bluetooth adapter of your mouse to a different USB port.

See above

• Try to remove objects that can interfere with the signal of your Bluetooth adSapter and mouse.

The only thing in the 1.5' between the mouse and the laptop is a chair arm and the computer power cord.

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

Windows is up to date.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

I thought I just did. It's a Microsoft mouse.