Windows 10: Bluetooth Mouse not connecting correctly

I have a BM30X mouse which has been having problems in Windows10 OS Build 19042.1110 for a while. At the moment I cannot get it to respond.I have tried deleting the device from device manager and uninstalling the Intel 7260 BT drivers and rebooting. When I reinstall the drivers and go into pairing, it is somewhat haphazard in what it does, but if the pairing wizard finds it, it sometimes prompts me to reconnect and other times it proceeds as normal. I then get prompted for a pairing key. There isn't one but "0000" gets me past this bit.If it successfully pairs, I may see "BM30X mouse" briefl

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Bluetooth Designer Mouse Troubleshooting

I'm running WIndows 10 on a Lenovo E560 and my Microsoft Bluetooth Designer Mouse has stopped working. Some weird symptoms:

• In pairing mode, the device will appear in the Bluetooth Connection Manager, pair and connect. The mouse correctly finishes pairing mode when paired.
• However, although it appears as connected, it doesn't work.
• If the mouse is turned off, it still shows as connected in the Bluetooth Connection Manager.
• If the bluetooth in the PC is turned off, then on again, it appears as "Paired".
• If the mouse is then turned back on, it doesn't connect again.
• Other Bluetooth devices pair and connect correctly.

Any suggestions? Or is the mouse knackered?

 

Issue with connecting bluetooth mouse after most recent update

Hi,

This issue of connecting the Bluetooth mouse to your PC can be caused by a software conflict or with the compatibility of the hardware to the new update that was installed in your PC. To resolve your concern, we suggest that you run the
Hardware and Device troubleshooter. This tool will check for software related issues and help to connect the hardware to the PC correctly. To run this tool, follow the steps below:

• Type troubleshooting in the Search bar.
• Click on Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instruction.

Feel free to post back if the steps provided work for you.

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.