Windows 10: Bluetooth mouse unable to detect

I am using Windows10. My laptop is able to connect to my other 2 Logitech's mice, except the newly bought Microsoft Bluetooth mouse. Please advise.

:)

 

Bluetooth driver goes missing when using with Surface wireless keyboard and mouse

Hi Lawrence,

This issue may have occurred due to connection issue between your computer and with the mouse and keyboard, or a software conflict. Since the driver is updated, we suggest that you check these articles for further troubleshooting steps:

• I have connection/detection issues with my Bluetooth® device.
• Resolve Bluetooth mouse or keyboard failure to function.

Meanwhile, can you also tell us the current driver that you have?

Get back to us so we can assist you further.

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.

 

Microsoft Designer Mouse not detected by laptop, even though other bluetooth devices do work, and this mouse works on other computers.

I bought the Designer Mouse. My laptop with Windows 10 does not even detect it. It's a Microsoft mouse so it has to be compatible. It works on another laptop which has windows 8.1. It even works on my android phone! Other devices appear on the list of
the laptop in question, for example my phone is there and connects without problems . Moreover, the laptop itself is detectable by other devices via Bluetooth.
Additionally, another Bluetooth mouse (dell) isn't detectable either. So it seems that this laptop is "allergic" to Bluetooth mice.

I looked into the Bluetooth drivers in the device manager and it says they are up to date.

The device manager lists Intel centrino wireless Bluetooth 3.0 + high speed adapter as the Bluetooth device

I'd be incredibly grateful for any suggestions. It's an Xmas gift for my sister and I really don't want to return it.

Thanks in advance