Windows 10: Bluetooth mouse unresponsive until opening settings

Hi all,

I am really hoping that someone has some advice to fix this strange issue.

I have a bluetooth mouse Tecknet BM306, cheap from Amazon that used to work flawlessly on a previous system. For the past year or so with my current laptop it will become unresponsive at random intervals. Sometimes it will work for hours, sometimes minutes.

What is most strange is that when I open the 'Bluetooth and other devices settings' menu page it wakes back up.


Many thanks for any help.

:)

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.

 

Unresponsive Bluetooth Devices

Hello,



Thank you for writing to Microsoft Community Forums.

1. Which version of Windows you are using currently?
   
2. Are you able to use the keyboard without any issues?
   
3. Have you tried using the mouse after disconnecting the monitor?
   

However, I suggest you to follow the steps mentioned below.



Method 1:



Run the Bluetooth troubleshooter.

1. Go to Settings > Update & Security > Troubleshoot.
   
2. Under Find and fix other problems select
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Put your system in Clean Boot and check if the issue persists.



Note:
Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot.



Steps to perform clean boot in Windows.
If the mouse is working fine after performing clean boot then refer the section that says "How to determine what is causing the problem after you do a clean boot".



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.