Windows 10: Bluetooth Not Connected Intel 9260NGW

I've installed Intel 9260NGW 2.4G/5G 300Mbps+1730Mbps 160 MHz Channels Bluetooth 5.0 NGFF Combo Wifi Adapter to M2 slot on my ASRock > Fatal1ty Z270 Gaming K6 motherboard.

In device manager it shows Bluetooth, in Network Connections it shows Wi-Fi and Bluetooth Network Connection, but both remain "Not connected".

I've tried to remove from device manager and re-install, update drivers, restart Bluetooth Support Services in Services. Not having any luck at all.

Any ideas? Thanks in advance.

submitted by /u/mbadia
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:)

 

Intel Bluetooth Only Shows Up on 3168

I have an interesting issue with the Acer Aspire A515 laptop. I recently upgraded to a gigabit internet connection with a new dual band router. Of course my laptop having a little Intel 3168 WiFi card single band + bluetooth wasn't going to do it. So I go and grab myself my nice Intel 8265 WiFi card dual band + bluetooth and put it in. The WiFi works great no issues but no bluetooth. So I try my 7260, 7265, and 8260 cards. All having the same issue. I can establish an 866 link with the router but no bluetooth. Testing them in other machines shows the bluetooth so I am convinced that it is this particular laptop. I have also grabbed the latest Intel drivers, no change. Any suggestions welcome.

Testing Already Done:

• Booting up Linux (No bluetooth)
  
• Windows updates (No bluetooth)
  
• Reinstalling Windows 10 (The laptop has a 7th gen i7 so W7 / W8 is not an option) (Still no bluetooth)
  

 

WIndows 10 cannot connect to a bluetooth headset.

Hello Mike,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your headset and Bluetooth dongle?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

Looking forward to your response.

Regards.

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - Fix Bluetooth problems in Windows 10

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community