Windows 10: Bluetooth not discovering

When I attempt to pair a new headset, it is never detected.


This problem is new. I have successfully paired other headsets to my computer in the past, and I have successfully paired this headset to other devices.


So far, I have done the following:

• Checked the recommendations at https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-10-723e092f-03fa-858b-5c80-131ec3fba75c
• Updated Windows now current
• Uninstalled everything, including hidden devices in the Bluetooth category in Devices Manager, and rebooted
• Turned Bluetooth off and back on,
• Tried both variants of Discovery from the Options tab under Bluetooth Settings from "More Bluetooth Options"

:)

 

Bluetooth not being discovered

Hi Gagan,

This issue connecting to Bluetooth could have happened due to hardware failure or corrupted drivers. To resolve your issue, we suggest that you follow the steps provided in this

article. This article will give you multiple steps to resolve issues with the Bluetooth in Windows 10.

Update us with the result so we can further assist you.

 

Bluetooth not discovering devices on MULTIPLE Windows 10 computers

Hi,

I have two Windows 10 computers: a custom-built desktop with a "Generic Bluetooth Radio" adapter, and a Lenovo Yoga 11S with a Realtek Bluetooth adapter. On BOTH of these computers, no bluetooth devices can be discovered. I'm mainly trying to get my bluetooth
headphones to connect, but Windows won't discover my phone either. There is something just wrong with the functionality.

Here's a bullet list describing my problem, I've put in bold
the items that I predict would be suggested to me otherwise:

• On my laptop, the latest manufacturer-provided bluetooth drivers are installed.
• My desktop shouldn't require additional drivers as the adapter is a Generic Bluetooth Radio.
• There are no warnings or missing devices in Device Manager.
• I have run the Hardware Troubleshooter, and it finds no issues.
• Both computers show the Bluetooth section in Settings, as well as the option in the action center.
• In Bluetooth Settings, I get a message "Your PC is searching for and can be discovered by Bluetooth devices". This message never goes away and it never actually finds any devices.
• "Allow Bluetooth devices to find this PC" is checked.
• In services.msc, I have two Bluetooth-related services (Bluetooth Support Service and Bluetooth Handsfree Service) and both are running with automatic startup.
• I have confirmed that the headphones work perfectly with another bluetooth source (e.g. my phone). It is NOT an issue with the device I'm trying to connect.

It's incredibly frustrating that Windows can't even perform this simple task across multiple computers. What can I do to make it work, or do I need to just give up on Windows forever?

 

Bluetooth not discovering devices on MULTIPLE Windows 10 computers

Hi,

For better assistance, we'd like to ask the following:

• When did you start encountering the issue?
• Were there any recent changes made to your computer prior to this issue?
• Are you running a Windows 10 Insider Preview? If yes, which Build?

We're looking forward to your reply.