Windows 10: Bluetooth not finding any devices

Recently I have tried to connect some Bluetooth devices headphones, PS5 controller to my windows machine but when going to settings > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth, none of the devices I'm trying to connect are showing up. Only a single unknown device can be found but not connected to. My windows machine is a Asus FX505DV laptop with a combination wireless card, a Realtek 8822 CE WLAN PCI-E NIC. I am currently using the driver provided by Asus although I have tried using the one provided by Realtek as well. I know the devices I'm trying to

:)

 

Can't Find Bluetooth on device manager.

Hi LoChung,

This may be caused by a corrupt or an outdated driver. It may also be caused by an incorrect device connection setup.

We suggest that you check Fix Bluetooth problems in Windows 10: FAQ. Please perform the steps on the following
topics to resolve your issue:

• How can I automatically fix common Bluetooth problems?
• The Bluetooth toggle is missing in Bluetooth & other devices settings or can't be turned on.
• Bluetooth doesn't appear and there are no unknown device listed in the Device Manager.

If the issue still persists, kindly give us more details by answering the following questions:

• Have you done any recent changes on your computer prior to this issue?
• Have you tried your Bluetooth device with another computer and check if you were able to use it?
  

Keep us updated with the status of the issue so that we can resume working on your concern.

 

Undo forget Bluetooth device and find my Bluetooth device again

Hi,

To help resolve the concern, we suggest using the Hardware and Devices troubleshooter. It will check for common problems and make sure that any new device or hardware connected to your PC is installed correctly.

If the issue still persists, we suggest restarting the Bluetooth Support Service. To do this, follow these steps:

• Press the Windows key + R, and then type services.msc. Click
  OK.
• In the Services window, look for Bluetooth Support Service.
• Right-click on Bluetooth Support Service, and then select
  Restart.
• Right-click on it again, and then select Properties.
• Switch the startup type to Automatic.

Let us know if you face any issues.

 

Bluetooth Won't Find Mobile Devices

Hi GarethCoffin,

I'm sorry to hear that Bluetooth does not find mobile devices. My name is Lee, a Windows 10 Independent Advisor.

I know this step is basic and I'm not sure if you have already tried this but it was not mentioned so I'm willing to suggest it.

- Press Windows Key + I (Settings)

- Select Devices

- Select "More Bluetooth Option" on the right side

- Check the box for "Allow Bluetooth devices to find this PC"

- Press ok to close the window and try to search for another bluetooth device

I hope my suggestion helps just please let me know if you need any further assistance, just reply back and I will respond as quickly as possible. Thank you and have a nice day.

Sincerely,

Lee L.

Independent Advisor