Windows 10: Bluetooth not working, also unable to remove device

/u/ApoorvWatsky · Mar 9, 2021

All of a sudden I'm not able to connect my bluetooth earphones to my laptop. I'm trying to remove device, so that I could pair again but that is failing too. Windows is up to date.

Windows specifications :

Edition Windows 10 Home Single Language Version 20H2 Installed on ‎2/‎5/‎2021 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0

https://i.imgur.com/a93ADu9.png

Anyone knows how to fix this? Any help would be appreciated.

submitted by /u/ApoorvWatsky
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:)

Tech513 · Mar 9, 2021

Strange Bluetooth Issue Unable to remove device + it's a duplicate????

Hey Guys,

So I am running into a weird issue on my Lenovo Think pad T570
Windows 10 1909 build 18363.836
i7
16gb of ram
1tb crucial Nvme SSD
Non-touch screen

My issue is with Bluetooth, I have a Logitech mx ergo trackball (great mouse)
and for some reason I have 2 of them on there. One obviously works as I can use my mouse but the other says paired but I can not remove it.

Oddly enough too When I go into the properties of this device there is no information on anything

I have tried un-pairing the current MX ergo that is working and trying to uninstall and removing. and before I re-paired my mouse (This is same mouse too btw) I had gone to device manager show hidden device and uninstalled it that way too. I have tried installing a newer Bluetooth driver for the T570 I tried uninstall/reinstall of the Bluetooth Drivers. So far nothing. Any other ideas? I'm stumped at this point.

Manjunath_H · Mar 9, 2021

Unable to remove a Bluetooth device in Windows 10.

Hi Klip,

Thank you for writing to Microsoft Community Forums.

We understand how difficult it could be and we truly appreciate the time and effort that you have taken to work on this issue. However, we would suggest you to follow the steps mentioned below and check.

Download and update the drivers for Bluetooth from manufacturer (Dell
XPS 9560) website.

Restart the computer.

Then go to Settings.

Click on Devices > Bluetooth & other devices.

Select the device and click on Remove device.

Then click on Yes and check.

Hope it helps.

ameneses54 · Mar 9, 2021

Cannot use bluetooth device

1 pairing is done in settings, devices
1.1 you click on add bluetooth or other device
1.2 you choose bluetooth
1.3 if there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
1.4 the computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then windows could not detect it.
1.5 it connects - pairing includes connecting
1.6 the computer sounds a buzz in the earpiece then displays your device is ready to go and you click on done
1.7 the device is shown in the devices list below the subheading audio and it shows it as connected
1.8 the device should also appear in control panel, sounds, playback tab
1.9 the device should also appear in control panel, devices & printers
1.10 {i just paired some bluetooth earphones as i typed so i could make sure these notes were correct} you use a music player and the sound comes out of the bluetooth earphones

2 if this is not happening for you then go to contol panel, devices & printers
2.1 right-click on the device & select remove device
2.2 you can now try pairing from scratch again
2.3 several other users have reported that only removing the device with bluetooth command line tools - bluetoothinstaller allowed them to re-pair again [see xzion's guidance below]
2.4 yet others reported that only the keithm code or bungee's guidance worked for them [see below]

3 where is this all going wrong for you?
[i assume we are definitely talking about bluetooth headphones/earphones. I understand that wifi ones do also exist.]

4 additional guidance -

unpair a bluetooth device - tenforumstutorials
connect a bluetooth device in windows - windows help

steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - tenforums
steps to completely remove a belutooth device so pairing can be done again [post #22, keithm] - tenforums
steps to completely remove a belutooth device so pairing can be done again [post #39, bungee] - tenforums
several people registered in tenforums just to be able to thanks xzion, keithm & bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.

Denis
Click to expand...

1 pairing is done in settings, devices
1.1 you click on add bluetooth or other device done
1.2 you choose bluetooth done
1.3 if there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
done pairing is succesfull
1.4 the computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then windows could not detect it. The device is detected
1.5 it connects - pairing includes connecting ok
1.6 the computer sounds a buzz in the earpiece then displays your device is ready to go and you click on done
1.7 the device is shown in the devices list below the subheading audio and it shows it as connected device is not shown
1.8 the device should also appear in control panel, sounds, playback tab device is not shown
1.9 the device should also appear in control panel, devices & printers device is shown
1.10 {i just paired some bluetooth earphones as i typed so i could make sure these notes were correct} you use a music player and the sound comes out of the bluetooth earphones

2 if this is not happening for you then go to contol panel, devices & printers did that and the bluetooth is shown
2.1 right-click on the device & select remove device did that
2.2 you can now try pairing from scratch again did that
2.3 several other users have reported that only removing the device with bluetooth command line tools - bluetoothinstaller allowed them to re-pair again [see xzion's guidance below]
2.4 yet others reported that only the keithm code or bungee's guidance worked for them [see below]

3 where is this all going wrong for you?
[i assume we are definitely talking about bluetooth headphones/earphones. I understand that wifi ones do also exist.]
yes it's the bluetooth earphone

wrapping it up, there is no way to choose the bluetooth device for playback as this option does not show anywhere (not in the taskbar, not in control panel "sounds" "playback option". I've been wondering if the fact that i have an internal sound card (not the motherboard device) has to do with this situation.
I've never been able to use a bluetooth device. Just to let you know with my dell laptop i did the whole procedure in 5 minutes and it worked perfectly.

4 additional guidance -

unpair a bluetooth device - tenforumstutorials
connect a bluetooth device in windows - windows help

steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - tenforums
steps to completely remove a belutooth device so pairing can be done again [post #22, keithm] - tenforums
steps to completely remove a belutooth device so pairing can be done again [post #39, bungee] - tenforums
several people registered in tenforums just to be able to thanks xzion, keithm & bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.

Denis
Click to expand...

1 pairing is done in settings, devices
1.1 you click on add bluetooth or other device done
1.2 you choose bluetooth done
1.3 if there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
done pairing is succesfull
1.4 the computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then windows could not detect it. The device is detected
1.5 it connects - pairing includes connecting ok
1.6 the computer sounds a buzz in the earpiece then displays your device is ready to go and you click on done
1.7 the device is shown in the devices list below the subheading audio and it shows it as connected device is not shown
1.8 the device should also appear in control panel, sounds, playback tab device is not shown
1.9 the device should also appear in control panel, devices & printers device is shown
1.10 {i just paired some bluetooth earphones as i typed so i could make sure these notes were correct} you use a music player and the sound comes out of the bluetooth earphones

2 if this is not happening for you then go to contol panel, devices & printers did that and the bluetooth is shown
2.1 right-click on the device & select remove device did that
2.2 you can now try pairing from scratch again did that
2.3 several other users have reported that only removing the device with bluetooth command line tools - bluetoothinstaller allowed them to re-pair again [see xzion's guidance below]
2.4 yet others reported that only the keithm code or bungee's guidance worked for them [see below]

3 where is this all going wrong for you?
[i assume we are definitely talking about bluetooth headphones/earphones. I understand that wifi ones do also exist.]
yes it's the bluetooth earphone

wrapping it up, there is no way to choose the bluetooth device for playback as this option does not show anywhere (not in the taskbar, not in control panel "sounds" "playback option". I've been wondering if the fact that i have an internal sound card (not the motherboard device) has to do with this situation.
I've never been able to use a bluetooth device. Just to let you know with my dell laptop i did the whole procedure in 5 minutes and it worked perfectly.

4 additional guidance -

unpair a bluetooth device - tenforumstutorials
connect a bluetooth device in windows - windows help

steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - tenforums
steps to completely remove a belutooth device so pairing can be done again [post #22, keithm] - tenforums
steps to completely remove a belutooth device so pairing can be done again [post #39, bungee] - tenforums
several people registered in tenforums just to be able to thanks xzion, keithm & bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.

Denis
Click to expand...

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