Windows 10: Bluetooth not working//Unable to connect Xbox One controller to PC

So, I am trying to connect an Xbox One controller to my PC w/ Windows 10, but it isn't connecting. The controller is the type that is able to be connected via Bluetooth verified by the faceplate. When I go to the Bluetooth settings, there is not an option to toggle Bluetooth on/off. I know that to connect an Xbox controller, you select an "Everything else" device type, however if I select "Bluetooth device", I get a message saying "Couldn't Connect" and to try turning on Bluetooth. Like the error suggested, I tried to update my drivers. I checked if Windows 10 had any updates and it did not

:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox Controller Won't Connect To My PC Via Bluetooth

Hello Reaves,

Thank you for posting in Microsoft Community.



We understand that you are trying to connect your controller to PC via Bluetooth. There could be updates that need to be install or repair needs to be done.

Here are some troubleshooting steps you can try:



1. Make sure your PC has Bluetooth turned on and is discoverable.

2. Turn off your Xbox controller by pressing and holding the Xbox button for 6 seconds.

3. Press and hold the pairing button on your Xbox controller until the Xbox button starts flashing.

4. On your PC, go to Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth.

5. Select Xbox Wireless Controller from the list of available devices and click Pair.

6. If the pairing process fails, try resetting your Xbox controller by inserting a paperclip into the small hole on the back of the controller and holding it down for a few seconds.

7. Try to connect your controller to another device like console or mobile phone or other PC. See if you can connect your controller.



If none of these steps work, you may need to update your PC's Bluetooth drivers or try connecting your Xbox controller using a USB cable. I hope this helps!



Sincerely,



Microsoft Community Moderator

 

Unable to Connect XBOX controller on Windows PC

Hi,



Thank you for writing to Microsoft Community Forums.



I understand the inconvenience you are facing in connecting your XBOX controller on Windows PC.



Provide us additional information to assist you better with this issue:

1. Which version of Windows is running on your device?
   
2. What is the make and model of the computer?
   
3. Which security software is installed on your device?
   

Please refer the section Bluetooth from the article
How to connect an XBOX One Wireless Controller to a Windows PC
on how to pair your controller to your PC using Bluetooth.



As you have already tried updating and reinstalling the drivers it is required to update your XBOX one controller to fix the issue.



Refer the article on How to update your XBOX One Controller on Windows
10 and also Xbox 360 Wireless Controller disconnects
or can’t connect to fix the issue.



You may also refer the article Fix Bluetooth problems in Windows 10
for more troubleshooting steps.





Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.





Muralidhar

Microsoft Community Moderator