Windows 10: Bluetooth on/off i.e. drivers gone

Tried to watch movie & listen on Sonos Move via Bluetooth. Worked a minute, then stopped. Connected ok, but just no sound. Went through all steps of disconnect reconnect, windows reboot troubleshooter for Bluetooth & Audio & Hardware & Devices, tried setting as default device, updating drivers etc etc. Similar with Sonos Roam SL, but waited 'til halfway through movie then stopped working. Sonos work fine on mobile phones. When connecting to Surface Go, similar problems, just in reverse. On the Asus, did full format & reinstall of windows It's a good 9 years old.... same

:)

 

Can't update bluetooth driver

Hi,

Thank you for posting your query in Microsoft Community.



I understand you are facing issues updating Bluetooth drivers. Sorry for the inconvenience caused with Windows 10.



Few more details would help us to assist you better.

1. What is the make and model of the computer?

2. Did you follow the below steps to update the Bluetooth driver?

• 
  Right-click the Start menu, and select Device Manager.
  
• 
  Expand Bluetooth
  
• 
  Right-click on Bluetooth Device and select Update Driver Software…
  
• 
  Select Search automatically for updated driver software
  

3. "I have already gone into the app manager and uninstalled the programs that were for Bluetooth", did you uninstall from
device manager?

If not, let us try to uninstall the Bluetooth driver from the device manager and install the latest driver for the device from the manufacturer website.



Step 1: Uninstall and Reinstall Bluetooth Driver.

Please follow the steps given here to uninstall and then reinstall the Bluetooth driver.

a) Press Windows + X keys when you are at desktop.

b) Select Device Manager.

c) Find and double-click Bluetooth driver from the left panel to uninstall

d) Right-click the device, and click Uninstall.

e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

f) After the uninstallation is complete, reboot your computer as soon as possible.



Step 2: Install the Bluetooth driver from the manufacturer’s website.

I suggest you to install the latest Bluetooth driver from the computer manufacturer website.

If the driver for Windows 10 is unavailable, you may install the latest driver in compatibility mode.



a. Right click/tap twice the driver setup file and select Properties then tap or click the Compatibility tab.

b. Place a check in the Run this program in compatibility mode for: box.

c. Tap or click the drop down box and select a previous operating system, then tap or click OK.

d. Try installing the driver/software and check.

Hope the information helps. Do reply if you need further assistance.



Thank you.

 

Bluetooth driver is gone from my ASUS K45N

Hi Lucas,

We want to know more about the issue with the missing Bluetooth driver. Please answer the questions below:

• Which update was done to your touch pad?
• What troubleshooting steps have you done so far?
• Have you tried downloading the Bluetooth driver from the manufacturer's support site?

We'll wait for your response.

 

Bluetooth Function GONE

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Regarding your question:

Try these procedures:

Before proceeding, we need more information to help you better.

Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?

Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features? (As you have reinstalled the Bluetooth.)

Note:

In device manager, click on "view" tab and select "show hidden devices" and check whether Bluetooth device/driver is listed.

To check the drivers installed in Programs and features, Press Windows + X keys on the keyboard and select Programs and features and check whether the Bluetooth driver is installed.

Until you get back to us with the required information, follow the below steps and check if it helps.

Step 1:

I would suggest you check if Bluetooth Support service is started.

Press Windows + R keys on the keyboard, type services.msc and press OK.

Now, find Bluetooth Support Service and start it

Double click on the Bluetooth Support Service set the startup type as Automatic.

Reference: I would suggest you to check whether the drivers are up to date. Refer to the below link on how to download and install the drivers in Windows 10.

How to: Install and Update drivers in Windows 10

Also, I attach some link with more procedures you can try in this one didn't work:

https://support.microsoft.com/en-us/help/14169/...

https://answers.microsoft.com/en-us/windows/for...

I hope it works,

Best Regards,

Diego R.