Windows 10: Bluetooth pairing

Hi, I cannot get my windows 11 bluetooth to pair with my new mobile? But both devices recognise each other. My mobile states that my device and laptop are linked too. My mobile wants me to use a code as a passkey to input onto the laptop, but the laptop does not receive a prompt to do this, just keeps asking to retry connecting. I have had no problems in the past using bluetooth. The laptop recognises my husbands bluetooth with a green dot then 5 seconds later disconnects. Help please

:)

 

Bluetooth Stopped pairing

On Monday my wireless headphones were working ok, on Tuesday they weren't . When I switch them on now, I still get the 'connected' message, but they no longer show up in the list of connected devices. I've tried uninstalling and re-installing the Bluetooth adapter, re-installing the drivers, rolling back the drivers etc, and although i get the 'connected' and 'pairing' messages, they still don't appear on the list and are not working. Any suggestions, please? (There may have been an update installed on Monday night?) Windows 10 Pro. version 22H2. Build 19045.3930

 

Bluetooth Stopped pairing

1 If your headphones are also paired with other devices then un-pair from those others even if the device claims to be able to cope with multiple pairings. Then proceed to step 2 and/or 3. 2 Try going to Control panel, Devices & printers then selecting & deleting the device in order to then re-pair. That has worked me me several times. 3 If that does not work then unpair using Bluetooth command line tools xzions link to Bluetooth command line tools - TenForums in order to then re-pair. As you'll see in that thread, many people have raved about how effective these tools are. - When I've been forced to use them I've taken the simple option of un-pairing & then re-pairing all my Bluetooth devices Code:

- As you'll see in their instructions, you can use them to remove individual devices instead e.g. Code:

but I've never tried that. Others have, see Remove just one Bluetooth device - DrNefario #83 - TenForums Best of luck, Denis

 

Bluetooth does not Recognize/Pair/See Bluetooth Hardware


System Information: Asus Notebook UX303L, Windows 10, Microsoft Arc Touch Mouse Surface Edition

Okay, I've been working on this for awhile and have tried a million things. I'm going back to square one so pretend I haven't tried anything yet.

Here is the problem.

I just upgraded to Windows 10 (from windows 8.1) on a 2 month old laptop. On previous version there were NO problems with bluetooth. The problems started immediately after upgrade.

When the upgrade finished Windows 10 remembered all of my previous Bluetooth pairs. My bluetooth mouse (Microsoft Arc Touch Mouse Surface Edition) worked before the installation but after my system reboot the cursor no longer showed movement. The batteries are new. The mouse is acting exactly like it does when it is properly connected (lights flash, makes scrolling sounds, etc). When I checked the Bluetooth device screen it still showed as paired. I rebooted. No change. So I unpaired the device. When I unpaired the device it flashed for a second as a possible device to pair with and then was no longer on the list. Other possible devices to pair with appear and disappear from the list without cause. (Ex. sees a scanner for a few seconds then no longer has a scanner. Sometimes its up for a few minutes at most but the list is constantly flickering.) So I rebooted. Then it did not see the mouse at all. I did this for several days. Sometimes when I would turn on my laptop it would flicker, sometimes it would not. After about 3 days with no explanation it suddenly showed up and did not flicker. I connected the mouse and it worked for about 2 days. On the 3rd day I tried again, and the cursor would no longer respond even though the mouse was acting exactly the same. I rebooted. No change. I unpaired the device and it never showed up on the list. It's flickered a few times but when I click on it to pair it pops up with an error basically saying "cannot pair. Please check and see if the device is still set to connect to bluetooth." That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.)

I've tried everything I can think of, but I'd like to try everything in order that someone else would try to see if I'm missing something.

It is a Microsoft mouse by all means it should work on Microsoft drivers. :/ Arg. Please give any suggestions to help.