Windows 10: Bluetooth problem persists after running troubleshooting

Hi


I have a windows 10 pc with all the latest updates and have been running into issues with my bluetooth connections. I cannot disconnect the device once it connects nor can I delete the device in the bluetooth menu. If I restart my pc I can connect to the Bose speaker automatically. After a while the connection dies and I cannot reconnect to the speaker. If I try connecting to my headphones it works but it won't go back to the Bose speaker. I have tried the Bluetooth utility and it just hanged doing nothing. I later reinstalled the driver and it seemed to be working normally but then my computer went back to a stubborn and non-cooperative bluetooth way of being. Can someone help please??

:)

 

How do I enable Bluetooth with my Qualcomm Atheros adapter?

Method 1:

I suggest you to run the Hardware and device troubleshooter and check. The Hardware Troubleshooter is an automated tool which checks the hardware on the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

a) Press “Windows Logo” + “W” keys from the keyboard.

b) Type “Troubleshooting” in the search bar and press “Enter”.

c) In the “Troubleshooting” window, click on “View All” on the left pane.

d) Click on “Hardware and Devices”.

e) Click on “Advanced” and then click on “Run as Administrator”.

f) Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If the issue persists, I suggest you to check the status of Bluetooth service on the computer.

Method 2:

I suggest you to start the Bluetooth service and set it to Automatic:

a. Go to the Start screen.

b. Type “Services.msc” without quotes and press Enter.

c. Right click on Bluetooth support service and click on Properties.

d. Set the Startup type as Automatic and then click Start under Service status.

e. Click on OK.

If the issue persists you can try the following steps and check if it resolves the issue.

Method 3:

I suggest you to try the following steps.

a. Open Control Panel by clicking the Windows + X,

b. In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.

c. In theBluetooth Settings dialog box, click the Options tab and do any of the following:

To make your computer discoverable to Bluetooth enabled devices, select the check box for Allow Bluetooth devices to find this computer.

To allow you to add Bluetooth enabled devices to your computer, select the check box for Allow Bluetooth devices to connect to this computer.

To be notified when a Bluetooth enabled device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Method 4:

If the issue still persists, I suggest you to uninstall the Bluetooth driver and install the latest driver on the computer.

 

bluetooth connectivity problem

Hi Venkatachalam,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, I would like to know what is the make and model of the computer?

The issue you are facing could be due to the Bluetooth driver is being outdated. Let’s try simple steps and check if this helps.

Step 1.

I would suggest you to run hardware troubleshooter to diagnose the exact issue it will automatically detect the problem and fix it.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Small icon on the left navigation pane.
  
• 
  Click on Troubleshooting and click on
  Hardware and Device.
  
• 
  Click on Advanced on the Hardware troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware troubleshooter.
  

If the issue still persist try the below steps.

Step 2.

I recommend you to go to the Device Manger and try updating the Bluetooth and check if it helps.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Click on Bluetooth device to expand.
  
• 
  Right click on the Bluetooth device driver.
  
• Click on update.

If the above method did not help to fix the issue, try the below steps.

Step 3.

I would suggest you to check if the Bluetooth services is running on the Windows background.

• 
  Press Windows + R keys.
  
• 
  Type Services.msc and press Enter.
  
• 
  Search for Bluetooth service and check if it is started.
  
• 
  If the service is not started please right click on the service and click on start and set it to Automatic.
  

If the issue still persist I would recommend you to go to the computer manufacturer website and download the latest updated Bluetooth driver and install the same.

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.

 

bluetooth problem

1. We also want to know making and model your own headset ?
2. ▶Headset type HBQ i7
3. Does it work when paired with a different device?
4. ▶Yes it works very hard on other devices
5. Are you able to pair and use another Bluetooth device on your ProBook?
6. ▶I can not pair or use any other Bluetooth deviceor
7. if the issue persists after the troubleshooting steps above
8. ▶The problem still existsI do not bother to install Bluetooth to know whether it is open or closed