Windows 10: Bluetooth Settings Unavailable for my laptop model???

Hello:


I am trying to connect my wireless Bluetooth stereo headset on my HP Notebook device, Model: 15-ay009dx. I am unable to identify the Bluetooth option in order to turn it on and make it discoverable. It seem like if my model does not come with Bluetooth so I want to make sure directly with Microsoft that this is my case. Hopefully not.


Thanks in advanced.

:)

 

Windows update makes my Bluetooth unavailable

Hi,

For us to better assist you and provide you with the appropriate troubleshooting steps, we would like to know a few more information. Kindly answer the questions below:

• Is this issue specific to your Windows Keyboard or are there other Bluetooth devices affected?
• Do you see your device listed under Bluetooth & other devices?
• What other troubleshooting steps have you tried?

In the meantime, we suggest that you try running the Bluetooth troubleshooter in Windows 10. Go to
Settings > type in Troubleshoot in the search bar and press
Enter > click Troubleshoot > select Bluetooth under
Find and Fix other problems.

We'll be waiting for your response.

 

I don't have any bluetooth devices but windows turned it on!!


Then if they are still on, try some of these steps listed below, Not all of these steps may not apply, but, step #2 and #4 should help. I have all 4 steps on myself.

1 Go to Device manager and DISABLE Bluetooth, Do Not remove!
2 Turn USB suspend off
3 Set Hard Drive or SSD to Never
4 Turn Link State Power Management off
Settings 2 thur 4 can be found in your Power Management Settings.
Then click on "Change settings that are currently unavailable"
Then Reboot your Computer. This does work, may come back if you shut OFF your computer,then turn it back on, if it does, just a reboot will turn it off again.

 

Issues with finding and turning on Bluetooth settings on Windows 10.

Hi Jepson,



I realize the inconvenience you are experiencing with turning on Bluetooth settings in Windows 10.



This issue might occur if Bluetooth settings is not turned on from the devices settings.

To assist you better, please provide us the information below:

• When you say that "no Bluetooth setting on my laptop to turn Bluetooth on", where exactly have you checked for Bluetooth settings?

I suggest you to follow the steps provided in the Microsoft Help Article and check if you are able to find the Bluetooth settings.

http://windows.microsoft.com/en-us/windows-10/how-to-find-bluetooth-settings-in-windows-10

Please get back to us with an update on Bluetooth settings
issue, we will be happy to help.



Thank you.