Windows 10: Bluetooth sound stutters after waking computer up

There's been an ongoing issue where if my computer goes into sleep mode and then wakes up, there is a consistent stuttering about every 1.7 seconds in any Bluetooth speaker or headset. The sound works completely fine before the computer goes to sleep. Restarting the computer seems to be the workaround, but it's getting annoying and probably not the best to do it every time the computer goes into sleep mode. I've tried updating drivers, windows troubleshooting, unpairing/repairing devices, and nothing seems to work. It looks like some kind of software glitch occurs when waking the computer

:)

 

Lumia 930 Denim update - Bluetooth music stutter

Having had a battle with stuttering sound tonight here you have my conclusions using Nokia 920:

• Stuttering only occured when playing music with Bluetooth connection
• NO stuttering playing music via phone's speakers (i.e Bluetooth OFF)

• This should prove that: Music being played isn't corrupted in any way (Ripped my own cd's for testing this)
• This is MAYBE a Bluetooth only-issue (but my tests indicate other...)

To make things more complicated, here's my (short) story:

I earlier had a small BT-speaker that worked flawlessly with my Nokia 920. Never had any stuttering at all.

Then I bought a new BT-speaker...

It could be that the new patch arrived (and got installed) before I bought the new speaker, and that's the reason why the stuttering is appearing.

But now I'm getting the stuttering but I have ruled out some more conditions for when the stutterings occurs. Some of them seems to contradict others in this post - but this is what's happening to me!

This is what's happening with Bluetooth connected and wifi turned off :

• Streaming audio from my NAS to the phone = No stuttering at all
• Streaming audio from Swedish public radio(I.E. random website) = No stuttering at all

So my conclusion is that BT COULD be working as intended (at least for me) but I get the stuttering ONLY when I play stuff stored on the phone

 

Bluetooth audio stutters constantly, unusable

Hi,



Thank you for writing to Microsoft Community Forums.

To help you better, we need more information to understand the issue. Kindly help us with the following:

1. What is the make and model of the motherboard?
   
2. What is the make and model of the Bluetooth headset?
   
   
3. Which version of Windows 10 is installed on your computer?
   

Meanwhile, I would suggest you to turn off the Audio Enhancement. Please follow the steps provided in the article:
Fix sound problems in Windows 10.



Please write back so that we can help you.

Regards,

 

Bluetooth speaker stuttering

Hi Vanessa,

Thanks for the help. I followed the steps above but unfortunately the issue is persisting.

I didn't make any changes to the computer before the issue occurred, and my other bluetooth speaker is still working fine.

Using method 1, an issue was picked up by the troubleshooter - drivers as you suspected - and I applied the fix. It seems it helped a bit, but the sound still stutters, especially coming from streamed services like youtube.

The drivers, following method two, the computer says are up to date for both the speakers and the bluetooth dongle.

Any other ideas I should try?

Thanks again,

R