Windows 10: Bluetooth speaker issues

So, whenever I connect my bluetooth speaker(HK Onyx Studio 3) to Windows 10 it displays that it is "Connected music" inside of the bluetooth settings, but when I go to change the volume, and test to see if the sound works, it'll switch which audio device I am outputting to from the bluetooth speaker to my laptop speakers, and then it just says that the speaker is "Connected" in bluetooth settings.


I've also just tried to see if I could play music through it, but that simply doesn't work either and often the program just says that my audio device isn't working.


Does anyone know what's going on here?


P.S: I apologize for the horrific wording of this question, I'm definitely not the best when it comes to that stuff and I hope I've made it understandable enough. Thanks in advance for any help.

:)

 

Need Help With Bluetooth Speaker, Issue is with volume control

Hi Sierra,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.


Based on the description, the issue you are facing may be due to the Bluetooth speaker driver is outdated since it is new. Since the speaker is running in generic driver. Let’s try simple troubleshooting methods and check if it helps, follow the below
methods information provided.

Method 1.

I suggest you to update the Bluetooth speaker device driver and check if it helps. Follow the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click on “Bluetooth” and expand it.
  
• 
  Now right click on the speaker device and click on ‘’Update’’.
  

If the issue still persist try the below method provided.

Method 2.

As you have mention this issue has occur after recent updates, I suggest you to check for the updates if any Bluetooth updates is pending.

Type “Updates” in the search bar and click on “Check for Updates” from the left pane.

Now click on “Check for Updates” button on the right pane, to receive a fresh list of updates and then install all the updates listed there.

For any issues while installing Windows Updates, you may also refer to this link:

http://go.microsoft.com/?linkid=9830262

If the above method did not fix the issue try the below method.

Method 3.

I would recommend you to download the latest Bluetooth device driver form the Bluetooth manufacturer website and uninstall – reinstall the same in compatibility mode.

Step 1.

Follow the below steps to uninstall the Bluetooth speaker driver.

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click on “Bluetooth” and expand it.
  
• 
  Now right click on the speaker device and uninstall the Bluetooth speaker driver.
  

Step 2.

Follow the below steps to re-install the speaker driver.

Note: Make sure you download the updated Bluetooth speaker driver.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. Post us with status we will be glad to help you.

 

Bluetooth speaker not playing

Hello Tanya,

Your Bluetooth speaker might be paired with your PC but not connected. You can try the following steps to manually connect it:

• Make sure your Bluetooth speaker is turned on.
• On the far right of the Windows taskbar, press and hold (right-click)
  Volume, and then select Playback devices.
• On the Playback tab, select the Bluetooth speaker, press and hold (or right-click) it, and then select
  Connect.
• Select your Bluetooth speaker, and then select Set default. Music should play on your Bluetooth speaker now.

Let us know if performing the steps makes any difference.

 

Please suggest me Bluetooth Speakers for Samsung 40F7500 Smart TV.

Hi Guys,

Please suggest me Bluetooth Speakers for Samsung 40F7500 Smart TV.



Thanks,