Windows 10: bluetooth speakers connected bt not sound not hear its shows mic, speakers , sound switch...

bluetooth speakers connected bt not sound not hear its shows mic, speakers , sound switch between speaker and bluetooth

:)

 

Bluetooth speaker with mic - mic not working when connected on Win10

Hi all,



We have bought a speaker for our office to use in conferences.

The bluetooth speaker has a microphone, and works fine (both mic and speaker) when connected to a smartphone.



The problem appears when we connect it to a laptop. Although it appears in the bluetooth settings menu with as a Headset with a headset icon, and when connected it shows: "Connected voice, music", the microphone
of the speaker doesn't work.



In the Sound Settings, the speaker is selected both in Output and Input, but when testing, no sound is recorded, even though the speaker works (you can hear sound through it).

• All bluetooth drivers have been reinstalled and are up to date

• We have run the Troubleshoot unsuccessfully, getting the following response: “Troubleshooting couldn’t identify the problem”.

Under Device properties > Properties > Details > Device Description is listed as
Bluetooth Hands-Free.



Is there anything else we can do at this point? This has been tested on 2 computers.



Is this an issue with Windows 10 and Bluetooth speakers with microphones?



Many thanks for any help!

 

Unable to Hear Sound From Bluetooth Speakers.

Hi Philipp,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1) Did you make any changes to the computer prior to this issue?

2) Check if your Windows is up-to-date by going to Settings
> Update and Security > Windows Updates and install all the Windows Updates if there are any.

3) Have you connected your Bluetooth speakers and the headphones to the computer and then trying to listen the audio from your Bluetooth speakers?

Meanwhile, try the below troubleshooting methods.

Method 1: Fix Bluetooth Problems.

You can follow the section Audio under Troubleshoot problems with Bluetooth accessories mentioned in

Fix Bluetooth Problems and see if this helps.

Method 2: Disconnect and Add the Bluetooth Speakers.

Step 1: Go to Settings >
Devices > Bluetooth and other devices.

Step 2: Then, click on your Bluetooth Speakers and click on
Remove device and click on Yes to confirm.

Step 3: Then, turn off your Bluetooth Speakers completely and restart the computer once.

Step 4: Then, follow the steps mentioned in

Connect a Bluetooth device to again connect your Bluetooth Speakers to your computer and check if you are able to hear from your Bluetooth Speakers.

Method 3: Change the Playback Device.

Note: If you have plugged in your headphones and then trying to hear the audio from the Bluetooth Speakers, then you may need to change the playback device or remove the headphones from your computer and see if you are
able to hear the audio from the Bluetooth Speakers.

Step 1: Right-click on the
Sound icon from your taskbar and click on Sounds.

Step 2: Then, go to Playback tab and click on your
Bluetooth Speakers > Click on Set Default and see if you are able to hear from your Bluetooth Speakers.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

 

Bluetooth Speaker No sound Issues

Since you seem to be able to connect to the speaker via bluetooth, the next thing I would check is what Audio Playback device is set as the default. To check this, navigate to Control Panel > Hardware and Sound > Sound and you will see a box that looks like this:




You should see the connected bluetooth speaker listed on the playback device list. Right click on the device and select "Set as default device". You can also right click the device and select "test" to send a test chime to the speaker. If you right click the device and select "Properties", there may be a tab for "Levels" which allows you to set the volume output from the computer (not sure whether bluetooth devices have this option). Lastly, ensure the volume on the speaker itself is loud enough to hear.