Windows 10: Bluetooth stopped working while i was playing with a wireless controller

hey, late last year i bought a Dell gaming laptop, with It i bought a Xbox one controller to play using the bluetooth, everything was working fine until this morning that while i was playing the bluetooth (with an xbox one wireless controller) stopped working. i tried services, troubleshooting, updating windows, reinstalling Intel wireless bluetooth....

How can I solve that? thanks!

:)

 

Wireless Xbox One controller requires PIN for Windows 10.

Hi,

You will be asked for a PIN when connecting your wireless Xbox One controller via Bluetooth on Windows 10 if your Bluetooth drivers are not updated. It is also possible that you have to reset the controller to remove the PIN. To resolve your concern, restart
your controller by following the steps below:

• Power off the controller by pressing and holding the Xbox button on the controller for 6 seconds.
• Press the Xbox button again to power it back on.
• Connect your Xbox Wireless Controller to your PC using a USB cable or the Xbox Wireless Adapter for Windows.

You can also update your Bluetooth drivers by following the steps on this
link.

Keep us updated with the results after performing the suggested solutions above.

 

Windows 10 Xbox One S Wireless Controller issue with Dark Souls Series

Hi ajhakra,

Incorrect configuration setting is one of the potential reasons why your controller keeps on crashing when playing the game Dark Souls. To help you resolve this concern, I need to collect more information. Kindly answer the questions below:

• Were you able to play the game Dark Souls using the Xbox One S wireless controller before?
• Have you tried uninstalling and reinstalling the affected game?
• Have you tried updating your Xbox One S controller?

Meanwhile, I suggest that you perform the troubleshooting steps provide on the link below:

Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller

 

Windows 10 Xbox One S Wireless Controller issue with Dark Souls Series

Hi Wilfried,

I was able to play Dark Souls using the Xbox One S wireless controller before. The issue may relate to one of my hard drives failing and being replaced.

I have tried uninstalling all of the games fully and reinstalling them but it hasn't fixed the issue.

I have tried to update my controller but the Xbox Accessories app is telling me that it is already up-to-date.

I have also performed the troubleshooting steps in that link already, to no avail.