Windows 10: Bluetooth "that didn't work...." message. Paired but not connected - exhausted all solution...

I had issues with my laptop so it was sent to a repair shop. As part of their work, they re-installed Windows and since then I am having more issues but this time with Bluetooth. I am able to pair all devices but when I try to connect I get the message "that didn't work, make sure your device is discoverable...", or I can connect but the sound still comes from the laptop speakers.


That applies to all devices that I use.


I tried restarting, troubleshooting, removing devices, driver reinstallation, driver update, pretty much everything that I can find on-line. I can't see how to revert back to previous version of Windows so I am stuck....


Please advise .....

:)

 

Bluetooth does not Recognize/Pair/See Bluetooth Hardware


System Information: Asus Notebook UX303L, Windows 10, Microsoft Arc Touch Mouse Surface Edition

Okay, I've been working on this for awhile and have tried a million things. I'm going back to square one so pretend I haven't tried anything yet.

Here is the problem.

I just upgraded to Windows 10 (from windows 8.1) on a 2 month old laptop. On previous version there were NO problems with bluetooth. The problems started immediately after upgrade.

When the upgrade finished Windows 10 remembered all of my previous Bluetooth pairs. My bluetooth mouse (Microsoft Arc Touch Mouse Surface Edition) worked before the installation but after my system reboot the cursor no longer showed movement. The batteries are new. The mouse is acting exactly like it does when it is properly connected (lights flash, makes scrolling sounds, etc). When I checked the Bluetooth device screen it still showed as paired. I rebooted. No change. So I unpaired the device. When I unpaired the device it flashed for a second as a possible device to pair with and then was no longer on the list. Other possible devices to pair with appear and disappear from the list without cause. (Ex. sees a scanner for a few seconds then no longer has a scanner. Sometimes its up for a few minutes at most but the list is constantly flickering.) So I rebooted. Then it did not see the mouse at all. I did this for several days. Sometimes when I would turn on my laptop it would flicker, sometimes it would not. After about 3 days with no explanation it suddenly showed up and did not flicker. I connected the mouse and it worked for about 2 days. On the 3rd day I tried again, and the cursor would no longer respond even though the mouse was acting exactly the same. I rebooted. No change. I unpaired the device and it never showed up on the list. It's flickered a few times but when I click on it to pair it pops up with an error basically saying "cannot pair. Please check and see if the device is still set to connect to bluetooth." That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.)

I've tried everything I can think of, but I'd like to try everything in order that someone else would try to see if I'm missing something.

It is a Microsoft mouse by all means it should work on Microsoft drivers. :/ Arg. Please give any suggestions to help.

 

Bluetooth Earbuds - Paired not Connecting...

Thank you for your message. I've tried 2 different pairs as stated in my original post...I've also have a bluetooth speaker that works perfectly fine each time.

The earsbuds just have a problem reconnecting after the initial pairing.

 

Bluetooth audio headset not recognized by Windows - won't pair/connect

Hi,

I've run into a problem recently with pairing my wireless Bose Soundsport headphones to my PC. Up until recently, the headphones paired and worked fine with my PC and iPhone simultaneously. I have 2 pairs of these exact headphones, and neither of them connect to this PC. However, they still connect to any other device.

The problem I am experiencing has persisted ever since I installed a graphics driver update via the GeForce Experience application (version 397.64, released on 05/09/2018). I updated this driver as a result of a few Memory_Management BSOD's and crashes while playing Fortnite.

Before anyone says, "Have you tried a troubleshooter / reinstall bluetooth drivers / make device discoverable / etc..." , please know that I've gone through the basic steps to solve problems like these. The only thing I haven't done is revert to a previous graphics driver - as I'd rather not do that. From a few hours of research, I haven't seen a problem similar to this.

What I Am Experiencing:
- I've paired and un-paired this device many times in the past. So I know the procedure.
- When I set the headphones to "Ready to Pair", the device name is expected to appear in the device list after clicking "Add Bluetooth or other device" in Windows Bluetooth settings.
- Instead, I only see an audio device called "Headphone" that, when clicked, will just say "Connecting..." indefinitely (see attached image).

In the past, the "Add Bluetooth or other device" would display the name of the device (Bose Soundsport), whereas now it only displays "Headphone". Why can my PC only see the headphones?