Windows 10: Bluetooth trouble

Hi. My laptop is HP Pavilion 360. And I have a Bluetooth headphone Audio-technica ATH-SR30BT and it's not working properly with my laptop. I tried all the troubleshooting methods but to no avail. I wonder what exactly is the problem or if they're not compatible with each other. Unfortunately, I didn't think of the compatibility when I bought my headphone. Thanks!

:)

 

troubles with my Realtek WLAN/BlueTooth adapter


"Anyone any idea how to install the drivers mentioned above? As Windows Update does not 'see' them."
It does not see them because that is your list of hidden updates. You can simply check the ones you want to go thru and the next Windows Update will see them but auto install, so be careful if you don't actually want them.

"I am having troubles with my Realtek WLAN/BlueTooth adapter, so I would like to try a driver update."
Best thing to do and not screw up the list of Hidden Updates you already have, is go to Device Manager (Win+X), expand Bluetooth to see installed drivers. Then r-click the driver/Update Driver Software/Search automatically ... If there is a newer one, it will auto install. Test, if not happy roll back by doing same steps except click Properties and use roll back option. Good Luck

 

Trouble Connecting To Bluetooth Device

Hello,

Thank you for updating us with the issue.

I would suggest you to uninstall and reinstall the Bluetooth drivers.

Follow these steps to uninstall and reinstall the driver:

Step 1: Steps to uninstall the device:

• 
  Press Windows key
  + R to open Run.
  
• 
  Type devmgmt.msc and press
  Enter.
  
• 
  Locate Bluetooth Device.
  
• 
  Right click on the device and select
  Uninstall.
  
• 
  Also place a check mark beside the option
  “delete driver files for the device”.
  
• 
  Restart the computer
  

Windows should automatically try to find and install the appropriate driver on restart. In case if it fails to install the driver automatically. If that didn’t work try step 2.

Step 2: Update Driver Software from the Manufacturer’s website:

Go to the manufacture website and search for the latest Bluetooth drivers compatible with Windows 10 available for the device model and then install.

Hope the information helps. If you have any queries related to Windows. Feel free to post. We are here to help you.

 

Bluetooth in windows 10

My computer specs are as listed in the profile. I think all of you guys are correct. I don't have built-in Bluetooth in mobo.

I contacted skull candy headphones and thy have told me if I do not have built-in Bluetooth, I would need a dongle which supports at least a2dp. I do not know what the heck that means. I have a feeling I would need more than a cheap dongle.

Anyone suggest some a2dp adapters. I searched but don't know what a2dp is so couldn't make a decision