Windows 10: Bluse Screen of usbvideo.sys with my webcam driver is the latest driver

Hello community, I was getting a blue screen with the error "kmode exception not handled", the target file is usbvideo.sys.The link is the dmp file.Could someone point me out the problem?The webcam driver is up to date.I appreciate it!

:)

 

Webcam Drivers Windows 10

Hi Chris,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

This issue can be caused if the webcam drivers are corrupted or missing. I would suggest you to visit the computer manufacturer website and install the latest webcam drivers.

If that issue persist try to install in Compatibility mode.

Method 2:
Compatibility mode

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

And, also install all the drivers from the manufacturer web site.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Updating Webcam Drivers

I have an ASUS GL551JW with a built-in webcam. I am having sync issues between the audio and video when I use Camtasia 8.6. The software manufacture told me to check my webcam drivers.

I checked the drivers and they are from 2006. They are Microsoft drivers. I contacted ASUS and they couldn't provide me any information on updated drivers, but they were able to give me the following details about my webcam:

I have been searching online but I'm not finding anything that is helpful for obtaining updated drivers. Maybe there aren't any updated drivers, but I am hoping that they've been updated since 2006.

I have already downloaded the Intel chipset drivers from ASUS. I am not sure if that would include the webcam drivers. That's what ASUS told me to download.

Device Manager lists the webcam as: USB2.0 UVC HD Webcam. I am using Windows 10.

Does anyone have any suggestions, or can someone help me find some updated drivers for this webcam?

P.S. I am planning on buying a "real" webcam in the next couple months, but until then, I need to try to get this one working. Everything works fine on this webcam, and the video is good, it's just out of sync with any recorded audio.

 

Webcam Driver Update is Automatically Deleted

Hi Brian,

Thank you for posting in Community, we understand your concern and we will try our best to help you resolve your issue.

I would suggest that you follow the steps mentioned below and check if you are able to rectify the issue.

Step 1:

Un-install/remove all the previous webcam driver software that are located in your PC.

Step 2: Go to Device Manager and follow the procedure below.

• Click on the Start button, and type “Device Manager” on the search bar.
• Open Device Manager, double click and expand Webcam
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click
  OK to remove the driver.
• After the uninstallation is complete, reboot your computer.
• After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Hope this information helps.