Windows 10: Boot and startup problems..

Hello everyone,

I recently bought an acer v nitro laptop, its been a month and everything was great till there was a recent update on windows 10. Since then, I am having multiple problems.
1) sometimes when I boot my laptop, I get a blue screen with a running circle which stays for hours. I have to do a hard reset with the power button and sometimes my laptop turns on properly.

2) When my laptop goes to sleep, I can wake it up and enter the login password - then again I get the same blue screen with a running circle.

I am going crazy with this problem. I removed all the recent updates, restored my computer to a previous state. but nothing is working so far....

Please help.....

:)

 

Boot and startup problems..

I was able to resolve the issue. I downloaded the media tool package from this link

https://www.microsoft.com/en-us/software-download/windows10

and performed a complete update and fresh install of windows (there is an option to keep all the existing programs). So my computer is fine now.

 

Boot and startup problems..

Hi Pavan,

I completely understand your concern and feel sorry for the inconvenience this has caused.

Just to clarify, what is the exact error message/code?

I suggest you to refer the below article on Troubleshoot black screen problems
and check if it helps.

https://support.microsoft.com/en-in/help/14106/windows-10-troubleshoot-black-screen-problems

Hope the above information was helpful. If you need further assistance, we will be glad to assist you.

 

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