Windows 10: boot issue, cant play video full screen, cant see menu

Friends im having a really **** up time with my laptop.here are the problems im facing1.every time i start my lap the above screen shows up.No matter what i do .i tried to change boot settings but no effect2.while im watching a video in full screen in a browser or player something happens and i cant watch the video in full screen no more. When i tried to enter full screen the screen glitches and force me back to normal screencant go full screen3.after the full screen problem i cant no more view any sub menu when i right click the sub menu just flashes for a sec and disappears. Same happens i

:)

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.

 

I can't get a video to stream to my lg smart tv in full screen , it's playing full screen on the pc no problem

Hi Steve,

To assist you better, I like to know; how exactly you are trying to stream video from your PC to LG Smart TV?

As an initial step, I suggest you to try updating the display adapter on your system.

Follow the below steps:

• Click on the Start button, and type Device Manager on the search bar.
• Open Device Manager, expand Display Adapters.
• Find and double-click Display Adapters from the left panel to update.
• Right-click the device, and click Update.

As you are able to play the video full screen in your PC, then it might be an issue related to LG Smart TV. I suggest you to check for the LG Smart TV manual and check what all settings need to done to play video in full screen.

Kindly reply to us, with the status of your issue. We will be happy to assist you.

Thank you.

 

KB3149135 and KB3163018 causing Youtube (or other videos) unable to play at full screen mode.

To your questions:

Before we assist further, I would like to ask you a few questions:

• 
  Which browser are you using to browse YouTube videos (Edge, Internet Explorer, other
  
  • All: Chrome, Edge, IE.
• 
  Did you check if similar issue persists on browsing YouTube videos on other browse
  
  • Yes, happens on all browsers.
• 
  Does the issue occur on playing videos saved in the system drives?
  
  • No, only online videos on browsers.

I tried your suggestion twice to uninstall the drivers and reinstalling it again, didnt work.

I also tried installing the update in clean boot, also didnt work.

I am sure it is not a browser issue. Here is my debug:

I went one step further.

Upon installing the 2 updates, I uninstalled security update KB3163018 only, and i was able to play full screen mode again. BUT, problem is Windows keeps forcing me to install KB3163018 every time!!! And when this KB3163018 is installed, my youtube can't
play full screen mode again. And I have to go programs feature to uninstall this update everyday! Please help address this issue. Thanks!