Windows 10: Both control keys not working

Both ctrl keys aren't working on my laptop windows 11, acer aspire 3. I already tried everything I found on the internet like running the keyboard trouble shooter. Pretty sure that it's a software issue since the problem persists since I bought the laptop and concerns both keys.Thank you in advance!

:)

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Audio control keys won't work on Windows 10

Hi Agic,

Thank you for posting your query on Microsoft Community.

We understand how you feel about the situation with the audio control keys won't work on your Windows phone. We're happy to assist you to fix your issue.

Before we proceed, I need more information to help you better.

• What is the make and model of your system?
• Is the issue specific to the audio control keys?

I suggest you to try these following methods and check, if the issue still persists.

Method 1:

I suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.



Follow these steps to run the troubleshooter:

• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2:

If the issue persists, I suggest you to uninstall and re-install audio drivers from the manufacturer website. Check if it helps.

1. Click on Windows key + X and then, select Device Manager.

2. Open device manager.

3. Expand ‘Sound Video and Game Controllers”.

4. Right-click on ‘High Definition Audio Device and select ‘uninstall’.

5. Follow the prompt and restart the computer.

Now re-install latest audio driver from the manufacturer website.


Let's refer to the link below:

Fix sound problems

http://windows.microsoft.com/en-in/windows-10/fix-sound-problems#v1h=tab01

Hope it helps. Reply with the result and I'll be happy to help you further.

Thank you.

 

Surface Pro 3 Windows key not working

Hi,

Thank you for writing us back.

Are you using docking station?

I would suggest you to go through the below steps:

Steps: Try to run the Hardware and device troubleshooter:

• 
  Press Windows key+X.
  
• 
  Click on Control Panel.
  
• 
  Click on Troubleshooting.
  
• 
  On the left pane, click on view all.
  
• 
  From the list, double click on hardware and devices and run the troubleshooter and check what it shows.
  

Please post back with the status of the issue and we will be glad to assist you further.