Windows 10: both external monitors show as inactive. Just happened on its own, connected through a Dell...

both external monitors show as inactive. Just happened on its own, connected through a Dell docking station that has been swapped out with a known good unit. Any help is appreciated

:)

 

External (Dell) monitor not recognized any more by Dell Precision 7560 after upgrade to Windows 11

External (Dell) monitor not recognized any more by Dell Precision 7560 after upgrade to Windows 11

• The connection is via a cable where one end is a DVI port connected to monitor and the other end is a HDMI port connected to laptop
  
• My other laptop, Dell XPS 15 with Ubuntu 20 - recognizes the external monitor.
  
• Before upgrading to Windows 11, problematic laptop (Dell Precision 7560) had Windows 10, and external monitor was recoginzed.
  

 

Dell XPS 15.6 Monitor issues

Hi,

Monitors may not work as expected if the driver is not up-to-date. With this said, we suggest that you check if you have the latest drivers installed. In addition, we would like to ask some questions that may help us to isolate the issue.

• Does the external monitor work with your laptop before?
• Have you tried to connect the external monitor to your desktop?
• When did the issue start?
• Were there any changes made to your computer prior to the issue?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

 

External Monitors and Ethernet connection--Windows 10

Any ideas on next steps? I'm in finger pointing "*ell...". My 1 year old Dell XPS12 ultrabook won't work with external monitors through a port replicator on Windows 10. It works intermittently and it's too late to roll back to windows 8.1. I've tried
3 different port replicators and none work. Support from Microsoft got both the internet and monitors to work on Monday but after turning off the computer overnight and then reconnecting Tuesday morning the external monitors and the ethernet connection don't
work again. Microsoft wasn't helpful on Tuesday or Wednesay and said it's not their problem, it's a graphics card issue, but that doesn't explain the ethernet connection. Dell can't fix it. Microsoft says it's a graphics card issue, not theirs, and DisplayLink
drivers don't help. But it's not just an external monitor or graphics card issue.

Any suggestions on how or where to escalate this issue would be much appreciated. Otherwise I assume I have to buy a new computer, and that doesn't make me happy.