Windows 10: bought 400 Robux for Xbox from Microsoft website ,but unable to find it anywhere

HI Team


AS i have bought 400 Robux for Xbox from Microsoft website ,but unable to find it anywhere


neither any code to redeem nor in my game account


please help to find it

:)

 

I have recently bought "400 Robux for Xbox" and I cannot redeem it.

I have bought 400 robux for xbox (roblox) and the order status is "completed" but I do not see any robux in the account, nor did I get a digital code from microsoft to redeem it my self on the roblox redemption page. I do not have any credit on the account
either, another thing I am wondering is why microsoft needs my billings address for a digital code, cant they just email me it? or is it for verification, if its just verification then I understand that.

 

Robux purchase

I recently bought the 400 robux item from the microsoft store with my credit earned from the rewards page. I purchased it and it didn't seem to go through. My robux amount is still the same. Do I need to provide my information? Please respond ASAP.

 

Where did my robux go?

Hello,

I have recently purchased robux from the microsoft store, but when I went to my account, the robux wasn't there.

Then, i realized that i was on the original roblox website, and there must've been a roblox from microsoft. Surely enough, there was. But, when i checked my balance again, there was still no robux. Then, i thought that the email i used to purchase the robux
had to be the same email as the account email, so I went over to my profile, and changed my email. But, the robux STILL wasn't in my balance. My final thought was, i had to go onto the Xbox to find the robux. So, i made a completely new account, joined into
the game, and there was no robux.

I spent around $50.00 worth or robux in the purchase, so could you please tell me an answer on where i can find my robux. If possible, if there was a way to refund robux, please let me know.