Windows 10: Bought a 4 year warranty in 2020, it's nonexistent.

In 2020 I bought a razer blade 15 laptop with a 4 year warranty. The receipt says "PerformanceGuard Protection Plan for Laptops/Tablets 4-year"I cannot find anything about how to use this. I have contacted support, I found a chat line and they told me to call the sales department because they can't help me. I called the number, which sent me right back to the support page and then hung up. I have no idea how to contact a real person who can help me. Everything leads to "surface" products and I don't think I bought one. I bought a razer blade laptop from Microsoft and I have a Microsoft recei

:)

 

hot deals on recertified cards with one year warranties

I agree, I have bought 4 Evga GTX260 at $154 a pop. They step up just like everything else and have 90 day warranty from the time of registration. They work just like the new ones I bought and are good bang for the buck especially if you are buying several.

 

I have experienced high failure rates with Asrock. Nonexistent consumer warranty?

Personally, I think you just had bad luck. I have a Z68 Fatality as my main rig that I've run for 2 years straight fairly hard. Fiance has a Z77 Extreme 6 for the last year, and my HTPC H87 Fatality has had daily use for 7 months straight, all without issue.

My Z68 died from a bad 5v return 4 months after I bought it, but ASRock replied within 6 hours to my email. Since I told them all the common troubleshooting steps I had taken to identify the motherboard as the problem, they simply issued an RMA. 10 days later I had a new motherboard. They also communicated to me at each step of the process.

I can't imagine that ASRock would basically have no warranty for RMA anymore....they would disappear within a year as a company if they did that. Just e-mail their support and request an RMA. If you haven't taken all the appropriate troubleshooting steps, they will ask you to do that first, which is reasonable.

@Schmuckley: Please dissuade yourself of the idea that they as a company produce cheaper, thinner PCB's. Mine are all thick, quality pieces. Just like any MB manufacturer, cheaper, value models will be built on thin PCB. The Extreme 4 is one such value model, and it does indeed seem to have high failure rates.

 

I have experienced high failure rates with Asrock. Nonexistent consumer warranty?

I still haven't heard back from Newegg about there listing for a three year warranty. I emailed them a few hours ago