Windows 10: Bought a new laptop. Competed windows setup incorrectly. Can not log in to computer at this...

Bought a new laptop. Competed windows setup incorrectly. Can not log in to computer at this time. Computer is unusable at this time due to not being able to log in. Looking to start fresh and try again with support.

:)

 

Changing a Microsoft account from an (incorrectly entered) adult birthdate to the correct child's birthdate

The links provided in the above response pertain to an account which is already setup as a child. That is not my situation.

My issue is going from an ADULT account to a CHILD account. Currently, the account is setup (incorrectly) as an adult account. I would like to update the birthdate to reflect that this is a child account.

This is an easy scenario to test:

• Setup a new Microsoft account with a birthdate that makes you an adult.
• Log off and then log back in
• Go to your profile and attempt to change the birth date to make you a child.
• The system will prevent you from making this change.

Any suggestions?

 

New laptop can't log in

I bought a new laptop and wiped everything from the old one. When I was setting my new one I skipped logging in Microsoft account. Later, when I was asked to log in to my account I've just typed the old password but it didn't worked. Then with phone help
I've changed password but it still said that it is the wrong password. I can log in to my account on phone using the same email and password and it's working, but not on a laptop. Any suggestions?

***Post moved by the moderator to the appropriate forum category.***

 

New computer setup

Hi,

When you log in to Windows, you can use either a local account or a Microsoft Account. For us to identify the next step to take, we would like to ask the following questions:

• Where exactly are you being asked for verification? If possible, can you provide us a screenshot.
• Are you using a local account or a Microsoft Account when you log in to your device?

We look forward to your response.