Windows 10: Bought a new webcam.

Cannot work out how to get it to work with the MS Camera

:)

 

Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

Hi,

Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:

• Run the troubleshooter for Windows apps.
• Install the driver using the compatibility mode.

Get back to us with the results of the suggested troubleshooting steps.

 

new webcam connection with device warning

Hi,



Thank you for writing to Microsoft Community Forums.



Based on the description, I am assuming that you are facing difficulties in setting up the Hrayzan webcam on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type winver
  in Windows search/Run command)
• What is the make and model of the PC?
• Did you try to connect this webcam on different PC?
• Do you have another webcam that you can connect on this device?

Meanwhile we would suggest you to update driver
and check.

1. Connect the webcam
   
2. Press Windows + X key
   and select Device Manager from the context menu.
   
3. Spot and expand the “Universal Serial Bus controllers”.
   
4. Right click on the USB Composite Device driver and select
   “Update driver”
   
5. Select Search automatically for drivers. Follow the onscreen steps
   
6. Perform step 4 & 5 for
   Audio inputs and outputs & Camera drivers.
   
7. Restart the PC and check.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

Problems with new webcam

Hello
Robert,

If you are still having issues using your new webcam after installing it, please try accessing it via the
Devices and Printers list in your computer's Control Panel.

Here's how:

1. Click on the Start menu and search for Control Panel.
2. Launch the Control Panel.
3. Select Hardware and Sound.
4. Select Devices and Printers.
5. Double-click on the Camera/Webcam icon that you have just installed. Usually, it will have its name displayed.

If you still cannot use your webcam after following the mentioned steps, please get in touch with its manufacturer for further assistance.

Feel free to reply if you have other questions.