Windows 10: bought jbl quantum, the mic doesn’t work, I have to use my laptops built in mic very...

Mic don’t work on headset, it is detachable and I need help, I hope that you help me

:)

 

JBL Quantum 100 mic suddenly not being detected

Hello! My name is Cristiano. I'm an Independent Advisor. I'm glad to help you.

Let's try to figure out what's going on and see if we can get it working again.

First things first, let's check if your microphone is enabled in Windows. Right-click on the volume icon in the taskbar and select "Sounds." From there, go to the "Recording" tab and see if your BL Quantum 100 mic is listed. If it's there, make sure it's enabled by right-clicking on it and selecting "Enable."

If your mic is not listed, make sure it's properly plugged in and try restarting your laptop. If that doesn't work, try plugging your mic into a different USB port or headphone jack on your laptop, just in case there's an issue with the current one you're using.

If none of these steps work, it's possible that a recent Windows update may have caused the issue. You can try rolling back your system to a previous restore point when your mic was working, or try updating your audio drivers to see if that fixes the problem.

Hope this helps!

 

Laptop using built-in mic instead of headset mic

Why hello!

I've recently received a headset with a 3.5mm 4 pin TRRS headphone jack. The output works fine, as in I can hear audio when wearing them, however my laptop is still using its own in-built mic instead of the headset mic. As an aside, I've tested using the headset with my phone and in this case the mic worked fine, just not with my laptop. Yes, my laptop does have a combined headphone and microphone jack so this is not the problem.

Here's a list of specifications:

- JBL Quantum 200 headset

- Dell Inspiron 5482 2-in-1 laptop

- Windows 11 Pro

And here's a list of 'solutions' that I've already tried and haven't worked for me:

- Ensuring all apps are allowed access to the microphone through the privacy settings

- Updating and rolling back the correct Realtek audio drivers

- Attempting to change the input device to the headset microphone in Waves MaxxAudio Pro

- Making sure the mic isn't muted ... yes, I'm sure

- Looking for my headset mic in the control panel sound settings under recording devices (see screenshot below). The only available option is the Realtek microphone which is the default recording device. Apparently Realtek should automatically switch over from the laptop's in-built microphone to the headset microphone when it's plugged in and therefore a separate entry for my headset microphone doesn't need to pop up in this window when it's plugged in. However upon testing that the Realtek mic here is using my headset, it isn't. It's still using my laptop mic. Oh and yes, 'show disabled devices' is ticked so there's nothing hidden.

Hopefully that's all and I didn't miss anything, I'd be really grateful for your help!

 

I buy a JBL Quantum 100 Headset, at first its working well the sound and mic... but after few days the mic is not working... i did everything in the settings how can I fix this?

I buy a JBL Quantum 100 Headset, at first its working well the sound and mic... but after few days the mic is not working... i did everything in the settings how can I fix this?